Elegant property offering polished rooms and free English breakfast, plus upscale dining and a bar.
Learn more insights from Wanderboat AI.
Burford Tolsey Museum
4.3
(24)
St John the Baptist Church
4.7
(256)
Huffkins Burford
4.2
(640)
The Cotswold Arms
4.1
(541)
Spice Lounge Burford
4.7
(317)
$$
The Angel at Burford
4.5
(492)
$$
1-star review due to food poisoning and most importantly lack of appropriate response from management.
We went for dinner with my wife and had the exact same dish. Roughly 6 hours after, both of us started feeling stomach cramps which then turned out to be pretty severe food poisoning with all the worst signs. My wife and I didn’t eat lunch from the same place and had no snacks during the day…
My wife had to spend the entire day in bed while trying to breastfeed our 5-month old baby. It’s been four days and we still have symptoms.
Yet the management response couldn’t be poorer. Firstly we had to wait almost 48 hours for the general manager to call us after emailing, going there in person and chasing by phone.
When she called she didn’t apologise once. Not once. She told us a third party would investigate the case fully, including by calling us and give the parent company a report.
It’s been five days and we still haven’t heard from that third party investigator. So I trust that the fridges have been wiped and the kitchen cleaned and the investigation will reveal nothing?
The appropriate response from a general manager in the hospitality industry would have been to apologise, and offer compensation so we can move on, then go and do your internal investigation to ensure it doesn’t happen again. Instead the manager focused on not accepting liability, making us feel cheap...
Read more
Staff were, & ambience was, perfect! Staff could not have been more attentive. However our afternoon tea, (which was a gift), was very disappointing. Consisting of THREE finger sandwiches each, (note: NOT 6 slices of bread, but 4 slices cut into three thin parts each), and each quite soggy AND stuck to the napkin on the plate! Scones were small, and too hard.
In adfition, we ordered the artichoke soup, and chips which I rate 10/10.
Pity that the intended 'highlight', (the afternoon tea), was such a letdown!
I love the Bay Tree usually, and only live 15 minutes away. However on this occasion the afternoon tea was a disappointment, which is a great shame, as I had high hopes.
To reiterate, your Staff are AMAZING, as is the venue.
I would appreciate your feedback, as I am sure you take comments seriously, as they are a big indicator as to how you are treating your guests, and how they react to that treatment!
Many thanks for your attention...and...
Read more
Neighborhood Gem Ambience: so many fireplaces to choose from, great decorations, warm & cozy, and even better than lamb next door
Service: remembered me from day to day and even my choices; prompt and attentive and made everyone feel welcome from large groups to single diners.
Food: delicious: my only suggestion is to serve a piece of bread and butter with your delicious soup!...
Read more
