Siam House Thai Takeaway — Restaurant in Wigan

We Absolutely hate leaving bad reviews. We are not the kind of people to want to review any local food service, if we have a problem (which is very rare in standish) we contact them directly. In this case we ordered for the first time from siam and unfortunately was left utterly disappointed. We ordered from just eat and even noted that we were first customers (nervous for our first order) we ordered our food for 8pm however our food was delivered 1 hour earlier. Our starters were cold (not forgivable cold - oven now on cold) naturally with that we called them to explain our order was an hour early and although we could let that go our starters were cold. We were advised that they could pick up the order and return at the time we requested. by this time it would be 45mins before our order should have been delievered. so we said no it's okay we will oven our order. We was advised further to "just put it in the microwave". Once we tucked in the food (now heated by us) we found the flavours to be lovely however our main meal (crispy chilli duck) was full of bones. The fish cakes had the texture of Tofu and again we was just furthermore disappointed. Which leads us to this review. We called back to give feedback and let them know we wanted to review but because we don't like giving a bad reviews we would do this directly. The guy on the phone didn't seem bothered. He seemed to try and sound concerned almost smug that he didn't care about our experience. He must have thought that we was after a free meal. . . Do we want free food on our next order? Absolutely not! Because We won't be ordering again. The reviews previous have been great and our friends have highly recommended this place but just based on today and the opportunity we gave for them to rectify this situation has been extremely poor. The communication was poor and sharply cutting me off when I was politely forwarding my concerns was the drive for my final review. Do not order from siam if you want an understanding response if your experience or your meal is not satisfactory.

I'd like to add that as small business owners we do nothing but support local businesses. What a shame.

I've give 3 stars 🌟 out of kindness and for the flavour.

Rainbow chinese Friday...

Too expensive

Never eaten from here before. I ordered the Tiger prawn glass noodles dish. If I'm honest it doesn't work as a takeaway dish. The Tiger prawns are over powered by the dish, but also because it is kept warm till collection and time to get home they become tough. Tiger prawns should be lovely and delicate. Therefore not worth the extra £6. Although i still think the prawn version at £11 is still expensive for the dish.

I didn't know the price until I paid having not been before.

We had this dish, spring rolls and crackers was £27 and I feel for a takeaway that is very expensive. £5 for crackers ouch Can of pepsi £1.40 😬 I didn't think it was worth that.

I think there are better takeaways out there that are half the price.

I am sorry...

hate to leave bad reviews but really disappointed.

As someone who has travelled around Thailand multiple times, I was excited to get some authentic Thai food.

The pad thai was covered in grease with absolutely no flavour. less flavoursome than say a chow mein but similar. no spice at all or lime (lemon used instead which isnt traditional?) probably one of the worst pad thai ive tasted.

the spicy noodles were better but overall no proper flavour, just spicy. As someone who has had proper 'thai spicy', there are some very flavoursome foods that are spicy too.

ordered before from here and was better. very dissapointing. Not very...