I’ve not been to The Bulls Head in a good while, and now I realise why !!! I took my friend for lunch today and was most embarrassed to have taken her... The service was very poor, done by amateurs, the chef wasn't any better.. not much of a decent choice on the menu, no salads on offer or sandwiches or wraps, not everyone wants to eat burger and chips ... hopeless service, my friends meal came out, looking like it had been slapped on the plate, no presentation skills whatsoever, with an apology that my meal, which was, unfortunately for me, the same food choice as my friends, (I had chosen the best of a bad bunch of choices on the menu. Nothing that healthy on offer !!! ) (I didn’t know it had changed to an Ember Inn), so I was told my meal wasn’t ready yet but it would arrive soon... it arrived over ten minutes .looking as unprofessional as the first meal... the chicken breast was scrawny ... the peas were wrinkled and over done, and the chips were hard and uncooked, I ended up having to mash them and mixing them with gravy in order to eat them... I left a few and got the waitress to squeeze them when she collected the plates for her to see how they were... now you could say “why didn’t I send the meal back”, answer is, I’d already waited for it in the first place and we had already had to eat at a different time..and I couldn’t be bothered to wait again.... I definitely won’t be returning..... it used to be a great pub that place, but the staff and manager need more professional training and while you're at it, the chef needs to learn how to cook a decent meal... char grilled chicken thrown on a grill, frozen chips and frozen peas, it’s not exactly hard is it, my 8 year old grandson can do a better job.... I have worked with the public and customers for a large part of my life and both staff that served me really could do with some information on how to welcome customers, and learn how to deal with customers.... I’m not complaining about their manners or politeness but they were just bland, and both of them could do with a shot of vivaciousness to make all customer feel like they are having an enjoyable fun time. Such a big disappointment !!! Before I went today in my mind I always thought “I like it n The Bulls Head” but now I’ve changed my mind....I won’t be thinking that anymore...GONE RIGHT DOWN HILL........