Grounded Kitchen — Restaurant in Worcester

I was very excited to try this place but I've left knowing I won't be returning.

Our first issue was that they had no noodles. Considering they only have 3 options for mains; noodles, rice bowls and wraps, this was very strange. We thought we would try them out anyway so ordered wings and rice bowls.

The wings came out after around 10 mins later which was great. Flavour was good and it was a good experience.

However the mains came out 30mins after our starter. There were only 4 other people in the shop and we ordered long before they even came in. However it was evident that the priority was to prepare online orders over customers in store.

The beef was cold to the touch from my first bite. The rice was only luke warm right in the centre. We asked if this was meant to be a cold dish as we were genuinely confused about the temperature of our food. A male worker said he would come over and check in a moment but didn't bother. I must admit the flavour was good but serving cold beef is just not acceptable. Since no one came to check on us and I didn't want to wait another 30 mins for food. We had what we had and left.

Poor service and poor quality control on the food temperature. The staff looked very stressed out and while that's no excuse for cold food, it's definitely contributing to the...

Upon enetering staff didn't say anything. I was not expecting anything to be fair but me and my parentner didn't know how the restaurant worked. We sat down and ordered. My partener asked the staff for some tap water for both of us. Food came quickly, with no water nor tissues, tho we received some cutlery. I personally didn't like the food. I ordered a hot bowl of fire chicken. I don't know if it was just me, but I think the food was bland. The portion was fine, tho I could say it was pricy. My partner asked for some tap water again and we got it, staff didn't appear too interested. Noticed that 2 people finished eating and threw away their leftovers but left a tray with cutlery on the table. When we left, almost 15 min later the tray was still there tho they only had us in the restaurant and 2 orders to go. The entrance door would not close by itself, so after delivery people or customers left, the restaurant would get really cold because of the door. Im sorry but not going to eat...

Was really looking forward to trying the food here today. Walking in at around 2pm on a Saturday afternoon, the restaurant was empty apart from two customers wedged in the back. No one around to help us with how things worked - apparently you sit at the table and scan a QR code to bring up a menu on your phone and order at the table. That sounds great in theory but what if your phone signal isn't very strong (like ours) and it takes forever to open the menu! I went to ask a member of staff if using the QR codes is the only way to order - ie. don't you have any menus we can look at and order from?! She looked at me blankly as if I was asking the weirdest question and said yes, that's what you have to do and left me to it. When we did eventually open the menu on the phone, I couldn't even see any Nourish bowls listed. After trying this and it taking so long, my husband and I gave up - it shouldn't be this complicated to...