PrimoHoagies — Restaurant in Abington Township

I am not sure what is going on at this place. We can in it was empty. A voice from the beyond said he would be right with us. Took five minutes for him to appear. We ordered. Had to repeat orders constantly and the guy still didn’t have it. Then they were out of what we ordered. Out of turkey. Also out of pork. Ended up ordering a meatball with American cheese and a diablo Italian. Two sandwiches. Then other people started arriving. Pick ups and take outs. Both pick up people their sandwiches were not ready. One was told we don’t have pork and we can’t give you a refund bc we have no manager. I am not sure how that guy didn’t lose his mind. The lady for pick up had to wait fifteen minutes and she finally got her sandwiches. The guy at the counter knew her name and still it took 15 minutes for one sandwich. A second guy appears from the back he just starts filling plastic cups with banana peppers at the speed of grass growing. Another couple walks in and orders two sandwiches which becomes one bc no turkey. The lady of the couple leaves. The guy orders and waits. Small place so starting to be a loaded box. No urgency from the workers. The lady who left ordered a sandwich from the restaurant up the road. Picked it up and came back and her hisbands sandwich was still not done. Neither were my two sandwiches. When I finally left with my bag it was 30 minutes from the time on receipt. Just got home. No cheese on my sons meatball and I don’t know what they did to my sandwich but it was a mess. I’m pissed. I don’t write reviews. But we looked at the other reviews and I decided it was time to write a review. Primos Glenside you need to...

The food is fine which is why I'm giving any stars at all. It's a chain location, so they have the formula down. What's not fine is the service. Just read the reviews. I've had several bad experiences at this location. One time I placed an order over the phone, showed up and they didn't have my order at all. Another time I was immediately placed on hold, and I hung up after 10 minutes and no one picked up. Tonight was the last straw. Same situation, called and was immediately placed on hold. After 10 mins on hold, I actually drove to the store. There was 1 customer there and employees just standing around. I placed my order and left while I waited for my order, all the while still on hold. About 10 minutes later, they finally took my call off hold and gave me an excuse of how busy they were. Remember while I was on hold, I walked in and ordered food, so that was a ridiculous lie. There aren't many food options in our little town, so I'm hoping the next place that takes over actually cares for...

I've ordered from here about 3 times. The last time was disappointing. I placed an order for 2 sandwiches one afternoon. I pick up after getting my son from school, but we live about 25 minutes away. When I opened everything at home, one of the sandwiches was wrong. I ordered Suprimo hoagie, but received what looked like a similar hoagie on the website. It had prosciutto and 3 pepper shooters on it, which sounds like another sandwich on the menu that has prosciutto, pepper shooters and mozzarella cheese, but this sandwich didn't have cheese. I couldn't go back so I just sent a polite email informing them about what happened, hoping for a refund or maybe a credit for future use. I never heard back, which is really what is disappointing. Mistakes happen, but I'd appreciate at least a response and of course for the situation to be rectified.

UPDATE: Primo's responded advising me to submit a formal request via the website. I did this over 2 weeks ago with no...