Amigas Restaurant II — Restaurant in Addison Township

Picture this. I walk in, dinner time at 5pm Wednesday May 29th 2024. It’s a restaurant that has tables and chairs to easily seat 60-70 individuals. There is a cashier, a waitress, and the back kitchen cooks. I enter and there is only one other table. No problem about that for me, but I can’t order for anything. I’m looking at my waitress and she is blankly folding forks and knives into napkins. I politely ask, loudly so I can be heard, can I please order. Nothing. She hears me, but her instinct is telling her, someone else will take his order because I am folding forks and knives in napkins. The cashier finally yells something in Spanish, and she begrudgingly thinks about what she needs to do. She stops folding, and just stands in place for what must have been 2 minutes blankly doing nothing. She walks by my table as if I should go in the back kitchen and make my own food. I order. Cool. The window where the prepared food comes out of the kitchen is ten feet in front of me and I can see what is happening. It’s only my order being made. Two plates are up and there is a ding. the staff is communicating that my order is ready. She has now moved positions and is sipping water. Nothing. Her boyfriend just entered the restaurant and he brought her purse. She is now scrolling on her phone. Should I just leave or is this just too good and I must see it to the end. There is a friendly lady that walks out of the kitchen in the back, grabs the food after it has been sitting for over 5 minutes, literally, and brings it to me. Phew. I can eat. The food is from a stereotypical Mexican diner that cooks everything on the same flat top with out ever cleaning said flat top. No matter what you order, it will taste like some non descript protein that was charred to the point where it is crunchy. It’s like they have no idea what Mexican food is supposed to look like. The nachos looked like a pizza that was delivered by the delivery guy from hell with a huge 5 inch in diameter tomato sitting on top of chunks of brown and wilted lettuce. No matter who you are reading this, you have been to a Mexican restaurant like that by accident. You know what I’m talking about. Well, while I’m eating, I’d like a drink or a little more salsa. But wait, the cashier and the crumudgeon of a waitress have now grabbed stools five feet from me and started eating. Oh no. I can’t get anything else. How am I even going to pay? Bottom line. That situation stinks. NEVER AGAIN. Fool me once and shame on you. I will not be fooled a second time. The owner of this place must have lost his marbles. How is a place like this open? It was a movie. I’m going to be rich after writing a screen play based on my own experience here. Is this going to show up on TBS for...

The staff’s service leaves much to be desired. They treated us as if we were asking for free food, when their food isn’t cheap. We were there because we were passing by and stopped to eat. They took our order and, without asking if we wanted to eat there, they put it as a takeout order, using the excuse that when you order at the register, it’s always to go. But no one informed us. When we arrived, we even asked, and a waitress told us, “Order and pay at the register.” The food took easily 15 minutes to be ready, only for the cashier to tell us we had 7 minutes left to eat there because they were about to close. The friend I was with ordered something vegetarian, without hot spices and without cheese, and they prepared his food incorrectly twice. In the end, he decided not to ask for his food to be prepared a third time because there were already 2 minutes or less left to eat there. Exactly 5 minutes after we arrived, another customer arrived. He looked American. It seemed like they served him quite well, bringing him tortilla chips and salsa to the table as an appetizer, even though they were about to close. Nothing happened to us Latinos. It didn’t seem like they were rushing him either, but one of the ladies insisted on sweeping and cleaning the area near where we were sitting, perhaps as a reminder that they were about to close. As soon as the gringo left without any pressure (he had received his food long before we did), as it was already several minutes past closing time, they sent a waitress to remove us from the place. When we tried to express our annoyance about the delay, the poorly prepared food, and the pressure to eat quickly, the girl simply said, “I can’t do anything. I didn’t take your order,” and the cashier, somewhat hypocritically, said, “Oh, sorry about that, guys.” There’s not much to say about the food when the customer service is so bad. I feel ashamed every time I confirm what they say that the worst enemy of a Mexican is...

It was my first time trying this place with my boyfriend and I place an order thru the phone and asked for some tacos and a glass bottle Coca Cola, I walk in and I go to the counter literally straight in front of me and i was directed to a different counter where I pay for my order and a very rude young lady just hands be back my change and my boyfriend and I stand to the side and just wait for our order, the same young lady with attitude says you can wait for your order at the counter over there, where I had first gone to because it was straight in front the door. When I get to this counter no one acknowledges me or my boyfriend and we here numbers being count out (which we didn’t even know about we we’re confused) and when we finally get our order I get a can coked instead of a glass one, which I asked for on the phone. At this point I’m over this whole chaotic and messy experience an I leave. I had tacos de asada and they were okay, not that warm? And just okay, I’ve had worse but I’ve also had better, I wouldn’t recommend going here if you don’t like unorganized and messy environment, everyone and everything just all...