Subway — Restaurant in Addison

This location is horrible!! When I first walked in, another employee was heading out, leaving one woman by herself. I waited in line for her to finish the two guys in front of me orders. When she did, she was quick to help me but did not seem to know what she was doing as if she were new? She kept calling her manager to confirm things, okay, no biggie. As it's time for me to pay( I got the 6.99 meal deal btw) the total came to be 8.79?? I knew that was incorrect and asked her to change it. She rolled her eyes and called her manager at this point, I was not upset. I just wanted my food for the correct price. Matters were settled, and I paid. As I got to get a drink from the soda dispenser, i saw something black in it. It's a roach. I'm serious when it comes to bugs, so I asked for a refund. That's should be no big deal, but no to the employee she scoffed and rolled her eyes, but befor she could tell me off a man who saw the whole thing said " she's telling the truth I seen it fall" she scoffed"wait". And wait I did, as she made the man and the woman who came in orders. My kids then came to me saying they saw a roach under and ON the table. The more looked around, the more realized how dirty everything was... I got my refund after she called her manager asking if she could return my money to me? She gave me dimes and pennies saying she was out of ones... All I wanted was a sandwich and got roaches instead. Do not eat here if you value...

DO NOT ORDER VIA THE APP... I ordered my sandwich on toasted multigrain bread... It was not toasted and I swear this bread is not multigrain. The amount of avocado that was used was a super thin coat, cheese that I ordered was not present... I ordered via the app when I parked .. it immediately said they were working on it.. the restaurant only had 2 people in it... Waited 10 min... Went in... No welcome or anything. My sandwich was already made and just sitting on the counter but tell me why on the app it said they were working on it which made me wonder how long it had been sitting there.. the male male working didn't say a single word through our interaction. I will ensure to never come back to this specific location. I even tipped via the app...never doing that again.

The experience should be seamless - this was not.. good luck staying in business.. Chipotle does it way better - call them for some training. I didn't complain bc I was busy and wanted a quick bite before my...

My daughter and I went to subway and we were the only customers there, she placed here order and I was waiting to place my order. Some guy comes in and another employee comes and starts to wait on him and I told her I need to place my order, I was there first. She asked me which bread and I told her. She walks away and starts to wait slicing meat and never came back. Meanwhile my daughter finishes her order and I told them we’re here together I need to place my order. Another employee comes and completely over looks me and starts waiting on the guy behind me. My Oder was never started even after I made my complaint. I asked for a manager and they told a Bold face lie and said she’s not here, she’s the in a hospital. They are discrimination is REAL! Karma is REAL, what goes around comes around! They’ll reap what sow, Bible ! I would not recommend going here, barely speaks English and constantly messing up orders, go next door to...