Al-Amir Lebanese Restaurant & Club — Restaurant in Addison

I actually had a great time! I had not been in a very very long time but came out on Saturday. I got there about 10ish pm and thought it was going to be a slow night . Had a couple of drinks at the bar and then decided to get a table. We were a party of 3 and sat there maybe half an hour before my friend had to stop the server that ,mind you ,kept passing us up and down and never assisted. We asked for menus and he gave us copies of the menu In super small print. I actually eneded up with a drinks menu , so I had to share someone else's to order. After a while he came back to ask "Where did you get those drinks!?" in a tone that sounded that we committed a crime . I told him at the bar and he ORDERED that we close out tab there otherwise we have to give up our table. Which we did because we wanted to eat ...but he never asked if we needed any more drinks either. Another 40 minutes before we had to haul him over (again going up and down without checking on us) so we could order. Their food is pricy ! I got the Spicy chicken cakes or whatever. Was served 3 on top of old lettuce ,pickles and that was it . 2 of them had a bone in them and they were $11 for 3. They were really tasty but damn that price is for a sandwich combo at other Lebanese locations! We ordered a hookah after a while ...and yet again had to stop him like EVERYTIME before to order it . As well as a Yeager bomb and another beer. FYI: The Yeager bomb as well and the tequila shots we were served were WATERED down. The music was ok but we did hear 2 sets of the same mix while we were there and we were there from 10p - 1:30a .

We had a good time ,maybe because it was old friends catching up after a year of covid and shutdowns but I wouldn't go again and be served by the same person . I would like to try another night.. maybe Latin night and move to be served by someone else if need be. The busboy had to come and change our charcoal because he would take time to check in on us . I didn't catch his name but he was a bald guy .

The ladies In the front, the guy from NY at the door , the bartender and busboy were amazing and courteous but our server was a straight up jackass . At times we wondered if this was a race issue or why he wouldn't serve us like he served all...

See edit below for my response to the owner:

It's quite remarkable how low budget, shoddy, and run down this establishment is. Auto gratuity is added even though you will see your waiter once during the entire visit. Everything is overpriced by 15-20% minimum because they call themselves a club even though the "club" aspect is a small dance floor with minimum production, on top of a 20% auto gratuity. The owners state they are offering a premium night out. Absolutely nothing about this place is premium except for the prices. Decor is dated, establishment is horribly dirty, floors literally feel sticky, parking is non existent so you're forced to pay downtown prices for valet on top of a cover charge. Absolutely what you would expect from a run down "club" you would find straight in country like Lebanon. Plus, you're charged AN ADDITIONAL fee for paying by credit card.

Food is quite bland, and with everything else, is horribly overpriced.

RESPONSE TO OWNER: This review is authentic and I STRONGLY URGE those considering to visit this establishment to go else where UNLESS you are prepared to spend upwards of hundreds of dollars of your hard earned money on a strip mall type of club. You will not leave this place without a hole in your wallet and the only question to ask yourself is will it be worth it. For the reasons mentioned above, I believe it is not. I am not "attacking" this establishment as the owner suggests. Please do not be fooled by their victimhood complex as they reach into your wallet for every dollar that's in there with their shady business practices. It is NOT in line with other venues to charge additional fees for paying by credit card.

The owner suggests the complaints I listed are recycled which means customers are raising the same complaints to no avail by management. Perhaps instead of whining about inauthentic complaints you might address some of the concerns brought upon by customers and you wouldn't be a sub 4...

Garbage.

Parking was a disaster. More than half the lot is blocked off for valet. For the size of the venue there should definitely be a bigger lot or partner with neighboring businesses to allow for extra parking especially on the weekends when there are theme nights, but ofcourse they won't do that because they can charge $10 for valet.

Once inside, there's a cover charge of $10 per person even if you don't want to partake in the dance party. This is understandable because it's not segregated and I believe they only charge after a certain time.

Customer service is horrendous. Took 35 minutes just to be acknowledged by our server and then another 10 minutes before he came to get our order. Ordered a hookah, water and Kunafa. Took another 10 minutes before the water showed up. Another 10-15 mins before the hookah arrived. Then realized the Kunafa had not made it to the table yet. Had to wait for server to come back around because he was nowhere to be found just for him to tell us that they were out of the Kunafa. Fine whatever, ordered a different dessert. Trying to get coals changed on the hookah was a mission in itself.

Then came the bill. We ordered a regular head hookah ($21), but were charged for the pineapple head ($36). When I confronted the server, he said he assumed I wanted the pineapple head (which was the same head EVERY SINGLE OTHER TABLE HAD). When I asked to speak to the manager, he said he was the manager and they couldn't do anything about it. To top it off, they charged $13.20 for gratuity. Understandable for a large party but we had 2 people in our party. That's hardly fair. At this point it wasn't worth wasting my time and energy.

Will never visit again and would strongly recommend against this place. Save your money, energy and time. Do yourself a favor and go elsewhere.

This review is for the...