Domino's Pizza — Restaurant in Agawam

Unfortunately, this was an ok place to get a quick bite when we didn’t have anything for dinner. Decent cheap food. But it only takes one time, one experience to ruin everything. The audacity of this place in responding to a customer service is nearly beyond measure. My wife was spoken to like a child when asking where the food was, as it was taking longer than a normal delivery. It arrived as she was on the phone. Fine, we hung up. As we got the crushed boxes we were a little disappointed, but we opened the plain cheese and the cheese was smushed on to the top of the box. Not good, but not beyond terrible. Gave the kids a slice each. Then we opened the other box and all the toppings were on the roof of the box. Unacceptable. We called back and started to tell the “manager” that it took a long time and the pizza was smushed, cool, and unacceptable. The “manager” said “didn’t you just say you didn’t get the pizzas?”. The person was speaking with an attitude. Such as it was our problem the pizza was cold and crushed… then we asked for a refund and they said they would pick up the pizza. Then the person got the real “manager” and my wife explained everything all over. The new “manager” said if the pizza was good enough to give to the kids why do we need a refund. Talked down too and didn’t help solve a customer issue. Would not issue a refund because of the kids having a slice. Terrible customer service. Just come get the pizza that took about an hour to get, and we tracked it in the app and it took the driver 30+ mins to go approximately 2 miles. They said they would not refund. My wife hung up. Eventually, I called, and as someone who helps runs a small business, I could never talk/treat a customer this way. I was furious. I was able to get them to issue a refund. But that only solved a partial problem. They came and picked up the pizza. Go to other pizza places and support the multiple great pizza places in the area. I feel bad that I ordered from here many times. Nevertheless, this dominos location will not take this serious and will still output poor quality...

The photos I'm uploading are from two separate orders, delivered by two different drivers. The pizza was cold and the cheese was clearly stuck to the box. Pizza was so greasy, the grease seeped through the box onto the table. Other pizza places usually put something in the middle of the pizza to make sure the box lid doesn't come down, and also put the pizza on wax paper or another piece of cardboard to catch the grease, I'd look into this. As for my pizza temperature, this Domino's shouldn't be allowed to deliver to West Springfield. That sandwich was OK, despite the fact that it wasn't cut remotely evenly and there was just as much sauce inside my sandwich as on the outside. Since it was cut like that I probably lost a good 15% of my sandwich lol but it's okay, I wasn't too hungry that day anyway. One of the drivers, kid with dark curly hair, I think he drives a Subaru wagon, was kinda rude/dismissive, almost like he was upset that I ordered food in the first place lol. I tipped him $6 on a $12 order, whatever. At least both orders came made correctly, which is a problem I've experienced at other Domino's locations. TIP TO READERS: Order here if nothing else is open and you have no way of getting to Cumberland Farms for a pizza, that's why I...

I am absolutely disgusted with the massive DECREASE in the size of my medium pizza and cheese bread stick order. I paid about $27 plus a $5.25 tip to the driver because Domino's charges to deliver, and their driver's don't see a cent from that. I won't down on the employees or the store itself because they're not at fault. I've always encountered very nice delivery driver's and my food is always nice and hot.

However, their slices use to be FULL, with plenty of meat and cheese. And the stuffed cheese bread USE to be just that... stuffed with cheese and it would fill the size of the box it's carried in. Not anymore. I use to feed myself + my 2 sons with the same order but this time around, it wasn't enough. It's a luxury and a privilege to order out for us. And we use to count on Domino's for good pizza and good prices. Not anymore. I will never order from them again.

In the end I understand that prices have increased everywhere, but this is robbery imo. I wish I could post the pictures of the small slices we got and the small loaf of cheese bread. Smaller sizes, higher prices is what you'll get at Domino's. They lost a 10+year...