BIGGBY COFFEE — Restaurant in Akron

RICO here Well let me tell you , the coffee is from Tanzania I believe ! Superb menu they got. Man I was wired all day long for sure , , great location , drive through window available as well as a walk in you can order there as well , I met the owners , great dudes , very meticulous on their job , Quite honest I was tired of Starbucks , something new is always fresh , Starbucks you better watch out , these dudes are coming hard . Staff very friendly and courteous, they have frozen coffee as well as smoothies . I love the quality Amd the taste of the coffee , there is some real caffeine with this coffee I tell ya ‘ am a coffee drinker, am happy To try the entire menu as we go . Overall this is a 5 star location. Market street can get busy but you can always park at the dollar tree store ! They are open for 3 days now Amd this business is going to be a hit !! High standards on quality , I hope this coffee joint always keep the quality up ! Champions never do...

I tried it off and on and had to call in about watered coffee, it also have a funny taste….not a good taste at all. I call recently and talk to a young lady about a specialty coffee, buy one get one free. I drank some saying this taste strange and I sip out the other as well and they both was weak and strange taste. Went into store come out it’s cold, I taste it and said cold don’t make a difference it’s awful and I said you know what I going to just throw them out. I call and she said we have not had any complaints and I am thinking it’s a billion ppl in the world and some might never let you know, some will and you try to make it up with another coffee replacement, replace once for me and it was not popping . Young lady said you can get a replacement and I said not this time I am done and what ever left on my card , oh well it not worth going back for anything. I said mybe it’s your water system there and she said oh no. I suggest that they look into...

I do not mean to be rude, but I will be honest, the service is not good here. I use to really enjoy coming to Biggbys for some matcha or an iced mocha mocha, however; the time waiting in the drive thru has not only extended from minutes to 30 minutes per car, the manager herself is incredibly rude. I was late to work waiting to receive my matcha, and not only did it take them 30 minutes to give me my order, the matcha was just milk and foam, they barely put any matcha in it. I asked for them to add more matcha to it, as there was barely any flavor. The manager proceeded to get angry at me, and they took another 20 minutes, to make the drink with somehow less matcha. The service here has honestly downgraded tremendously, and their drinks use to be amazing, however that is not the case anymore. I’ve spoken to friends who also use to go to Biggbys, their thoughts are the same. I will not be returning back...