Quality Scrub Car Wash — Local services in Akron

I’ve been going to this car wash for years. It’s close to home and right by my job. I bought a new car in November and decided to buy the unlimited package for $34.99 a month. Month 1 was great, then I pull in one day and am told my package has expired but they have my card on file that I used to set up the membership with and made no attempt to take the monthly charge from my account. Ok, no problem. I give them my card again and pay for the month. Next month and every month since, it’s been the same issue. Every month I have to physically pay the monthly charge once it expires. Last month, my boyfriend took my car and was told the same thing. Him not knowing how the membership works, was told by one of the attendants that he could pay cash. My boyfriend gives him $35 in cash and is told our membership is paid up for the month. A few days later, we try to get the car washed and guess what? We’re told were expired. After days go by with no follow up call from the manager, we go up there again and he finally rectified the situation. Great. Until last weekend when I went to get a car wash and the car wash attendant sends me through and the car wash isn’t on. I circle back around ask him “what happened?” His response was “I don’t know! I wasn’t in the car wash”. Seriously? SO UNPROFESSIONAL. As if I haven’t learned my lesson, I go back today and get a car wash and am in desperate need of a vacuum. I pull up and there’s another lady trying to use the vacuum. Not a single one was working. I go to the front and tell one of the guys drying the cars and he says “ok well if we get a break we’ll send someone over to check it out”. Honestly, the customer service is AWFUL. I pull to the back and tell them the same thing. He says he’ll send someone out. I wait 10 mins. No one comes out so I left. It’s ridiculous that I now have to pay another car wash to vacuum my car when I pay a monthly fee at this car wash. Very...

I've only been once, but overall, it was a good experience and a great value. I just did a $14 wash and it was far superior to what you'd get at a gas station car wash at the same price. I didn't bother with the free vacuum I had places to be, but I did see other reviews complaining about them... I can't say.

My only complaint is the poor sinage. I pulled into the side with vacuums not realizing that you can't enter the car wash from that side of the facility. So I had to do three point turn, pull out onto a busy street, then turn back into the other side of the facility. A HUGE "Enter Here" sign would help for first timers.

As compared to cheapy gas station car washes, you'll be pleasantly surprised. The attendant was polite...

I respectfully DO NOT recommend this place at all. I moved in the area last year in February and have had pretty good experiences for the most part but some of the staff is very unprofessional and rude and besides they really don’t do a good job actually drying the vehicle. Also I want to give an heads up regarding the actual car wash rules a policy which I just found out about recently.

You are only required one car wash a day with the car wash monthly membership premiums.

You can only wash the vehicle you listed on app all other vehicles will be turned around regardless if you have the monthly membership premium or...