Starbucks — Restaurant in Akron

The employees here are great. They do seem short-staffed and lately I’ve had issues with my drinks not being completely filled when handed to me. I understand they’ll remake it, but like…please fill the cups? It’s awkward asking for a drink to be remade while you’re now holding up a line you already waited 20-30 minutes in. It’s $5-7 per drink on average, so we should be able to expect the cup is filled.

The parking lot setup is atrocious and leads to several issues. In my experience, most Starbucks locations ask drive thru customers with lengthier orders to pull forward to a designated area & they’ll bring their order out, keeping the drive thru moving along for everyone behind them in the meantime.

At this location, there is no space in the parking lot to pull forward from the drive thru window, so you’re in line for a long time. The drive thru car line also regularly backs up onto W Market, blocking the street. Additionally, when the line is this long, the parking lot’s design requires you to circle around & cut back through the parking lot where the drive thru line forms, so people are constantly blocked in and further holding up the drive thru if there is a long line.

The parking lot obviously isn’t the workers’ fault, but this seems like it could be remedied by converting 2-3 of the diagonal parking spaces to the right of the drive thru area into a designated waiting area for drive thru orders. This would keep the line moving, prevent the backups onto W Market, and prevent people from being blocked in by said line when...

The parking lot is tiny and the drive thru layout is a mess. If there's more than 5 cars in line it gets backed up and people start waiting in the street to turn in, blocking traffic.

Today I made the mistake of paying ahead for a mobile order or I would have just left and gone somewhere else. When I arrived the doors were all locked and had signs on them that they're "drive thru only today". I had to circle the building multiple times to even have an opportunity to get in line.

After waiting in line for over a half an hour, they gave me a bag that was taped shut without a name label on it. By the time I opened it and realized it wasn’t my order, I had already pulled out of line.

I ended up parking and walking up to the drive-thru window to get my correct order, since I didn’t have time to wait in line again. By the time I received it, the food was cold and disappointing.

You would think it should take maybe 15 or 20 minutes to go five minutes down the street to a coffee shop and back, but apparently at this location it takes 45-50.

Oh, and yes, they had me give them back the incorrect drink that I had originally driven off with, I suspect so they could serve it to whoever ordered it instead of...

So, I don’t come to this location very often now that I work remotely. All other times I’ve went, it’s been a pleasant experience especially with customers paying it forward, however a week ago I visited with my sister and she had ordered a Trenta iced coffee with more oat milk than coffee. We got to the window and a barista basically scolded my sister for ordering it, stating that they were doing this as a one time thing for her. My sister understood and said that for a coffee like that she must have needed to pay extra in the future, but the barista told her that it was a HEALTH CODE VIOLATION to have more oat milk than coffee in her TRENTA cup. She then told her to just order a Venti iced coffee and have it in a Trenta cup 🤷‍♀️ I’m not really understanding her logic. 1. How is ordering milk in a coffee a health code violation? and 2. Why would I pay for a Venti when I want a Trenta and am getting a Trenta? Please explain. If it was simply a supply and demand issue or an extra fee they didn’t charge, please just say that. Because it sounds like someone was just making stuff up. And hey, if it is a health code violation, educate...