McDonald's — Restaurant in Alafaya

There seems to be an issues with the mobile app payments at this location, I ordered through the drive thru, and gave a code from the app, and I automatically get a notification from my bank that the payment went through, yet when I reach the window the lady tells me there has been a problem with my payment and I have to pay again, I explained that I had already been charged, the lady at the first window, politely asks me to go to the next window, where I explained the situation again, and a swarm of employees began trying to figure out what went wrong. I get it's not the employees' faults, whom were all very polite, all except some woman named Janet, whose name was provided to me by another lady when I asked what her name was after she had an outburst at me when I overheard her say that my card didn't have enough money and confronted her by asking her if I looked like someone who didn't have enough money to cover an 8 dollar transaction sitting in a $60k BMW, this obviously upset her, and she (Janet) said to me, in a very snarky/rude manner, "it's not that serious, I'm just trying to figure this out" before rolling her eyes at me, and telling me that there was nothing she could do because I ordered on the app (again I ordered at the drive thru) and then just walked away, leaving the other employees looking uncomfortable and unsure about what to do.

I truly hope that Janet is not the manager, because anyone else in that restaurant at that time would make a much better management choice.

I will also be contacting my bank to dispute the second charge they put on my card.

I hope whoever reads this has some input as to who runs the show at that store, because i must say that the other employees were very nice, surprisingly so, seeing as good customer service died with the pandemic.

It is my sincere wish to never ever come to any of the McDonald's in this area, and I hope that I'm never hungry enough again to have to come again.

Ps. The food was also cold and stale, adding insult to injury, overall, just a DISGUSTING...

I avoid any mcdonalds with the Velez name. After the daughter took over, it's just poorly managed. It's definitely an employee culture issue. She has no clue how to drive employee engagement. This is definitely different from every other store nearby that does not say Velez on it. Granted there are issues at any fast food restaurant but I'm willing to set up an Instagram channel where I post videos predicting they'll get something wrong or provide poor service. Because I had to go to this part of town I figured "meh, it has to be right every once in awhile". Funny enough my wife called while I was waiting at the window (trust me, I waited long enough to have a lengthy conversation which waiting is the norm here too), my wife laughed and jokingly said "uh oh. Can't belive you went there. I wonder what they'll get wrong" Well, its not a joke when its right. After waiting and waiting they finally pulled me up to the 3rd window. I got the order, drink was wrong, sandwich was wrong (and had the order label right on it....reading is an issue here), toppings were wrong, missing 2 items from a happy meal. However, because I'm at the 3rd window my only option is to go in or drive around and it was now packed. After waiting that long and still can't get it right. This is why I give people a chance, so I can politely predict their next move, and they prove me right. Now, please know i understand not getting a few things i paid for isn't a life or death scenario; its just laughable that it has happened so often that it was predicted and I was right. Unfortunately, in the past I had something worse than a missed order and had some payment issues. I spoke with the district or regional manager and the new Velez in charge. So I'm fully aware of what I'm speaking of. The apple fell very from the tree and it shows in the consistency of poor service and inaccurate service. $$4 or$5 isn't much but i bet if I stole a $5 sandwich from them, they'd be upset. Diversity in hiring practices would help. There's plenty of variety in this...

It was 10:00 pm and I just wanted something to eat. I was hungry. I ordered a grilled chicken wrap and a HOT apple pie. I paid my money and proceeded to the 1st window. When I got to the window, I checked my order and I received a crispy chicken wrap. The employee at the window apologized and informed one of the other employee's to make a grilled chicken wrap. I waited at the window because no one was behind me.

I was handed my order, but at this time, I had to move forward because there was a line. I pulled into one of the parking slots and checked my order. Now I'm HOT (Menopause flash and HOT, UPSET). I was serviced another crispy chicken wrap. I get out of my car and walk back to the drive-through, and explained, my order is wrong, AGAIN. I wondering within, how does one not know the difference between grilled chicken and crispy chicken. The employee apologized , AGAIN. Finally, after about 5 minutes, an employee walks out my order and explains, he made sure that this order was correct. The order was NOT correct. The grill chicken was right. However, I received a HOT PEACH PIE. I WAS TOO TIRED TO GO BACK TO THE DRIVE-THROUGH. This experience has shown me, it's better to get it right the first time. I have no desire to go back to this location. This experience showed me that this employee was incompetent and needs to go back to training.

So when you visit this location, make sure you check your order prior to leaving...