Wellness Spa — Local services in Alafaya

Me and my husband just got a couples massage from this place. First we went there because their website says 90min couples massage for $190. We get there and they say it costs $240. We started the massage at 6:20pm, the first 15 minutes it’s not really a massage, it’s just they touching you using a towel (which is not relaxing). They were going in and out the room like crazy, and also talking to each other a lot, which is not relaxing at all. The girl that did my massage left the room for about 15-20 minutes while the other one was doing my husbands massage. After 15 minutes I asked if she wasn’t coming back. She said she went to the restroom. After she got back she started the actual massage on my back using oil and that felt nice. It was about 20/25 minutes of relaxation let’s say. And then she got a town to remove the oil from the back of my body, which I particularly don’t like, I think it fells much nice leaving the oil on, specialty that their oil don’t fell greasy. When she turned me over to do the front she ONLY touched my body over the towel. No more oil, no more skin touch. I was hoping to get the same treatment on the front as I got in the back. At least legs.. specially that we had time to kill. But no! Finally.. I was very excited for my feet, cause that’s my favorite part about massages. But she only touched my feet for about 30 seconds each, mostly when she did some stretching. The lady doing my husband massage left the room at 7:30 (that was 70 min of massage, not 90) and my was done 15 minutes after that, at 7:45. Also not 90 minutes. If we knew that we would’ve just paid for 60min which was much cheaper. I gave 3 stars because when she was actually doing the massage it felt really nice, the lady has great hands, great pressure and the head massage was really good. My husband also liked his massage and the neck crack. The place was clean and organized. And also when we showed them that online said $190 they did it for $220...

UPDATED REVIEW RE: OWNER’S RESPONSE:

Wellness Spa owner, you clearly confused me with another customer, and clearly did not understand the simple question. I never asked about the price. I specifically asked if you had 2-hour massage available for 3 people. You said “yes…yes…” I asked if we could come at 2 to 2:30 pm, and reiterated my question if you had 2-hour massage available for 3 people. You repeatedly gave me a response between 1 hour and half hour. I asked you if you meant I (and 2 of my companions) would need to wait for 0.5 to 1 hour, meaning the appointment would not be available until at least 3 pm or 3:30 pm, you did not give me a straight answer. I heard you talking to someone in the background but you never answered my simple question: did you have 2-hour massage available for 3 people at 2:30 pm on that particular day when I called.

Please review your phone recordings before you tried to dispute my review. I NEVER asked for your price or tried to ask for a discount. Your response clearly showed you could not understand simple English and to make it worse, you not only confused me with another person, you also accused me for something that I did not do.

I am giving this 1-star review (I would have given negative star, if possible) based on the fact that I could not even get the lady to set an appointment, because the lady could not understand and answer a simple question: “Do you have 2-hour body massage available?” I was on the phone for 2 minutes with this lady and she repeatedly said “yes…yes….” But immediately asked “1 hour ok? Half hour ok?” We went in circles with this until I gave up.

I did not even want to try to do a walk-in. The communication alone made me feel it’d be a...

If you you like deep tissue massages - keep reading. I had an EXCEPTIONAL massage from Cindy! I have received many massages from the Wellness Spa but Cindy knows how to give the best DEEP-tissue massage. She is knowledge in trigger points and knows how to find the exact place in your body to truly release all tension. Her massage concluded with such a great face, ear, and head massage. She even walked on my back to get those huge knots I had for months AND gave me a full deep stretch ( I love a good stretch and massage combo) .I really came out of there feeling like a BRAND NEW PERSON - and this is coming from someone that has been gotten PLENTY of massages at multiple business, in different countries, and different kinds of massages for a couple of years now. I loved that she asked me what I liked/didn't like and I felt comfortable telling her to increase or decrease pressure throughout the massage. I am definitely going to...