Troy — Restaurant in Alameda

Update: GROUPS: a gratuity is added to your bill if 6+ people are in your group, but they will not tell you. They also struggle to split checks and twice now have messed up, adding extra items in the bill that no one in our group purchased, and the other time failed to split the tax and gratuity so the last to pay had an enormous bill and they couldn't figure out how to split it and ultimately just shrugged like that's your problem, even though they got more than 40% tip both times (we forgot about the gratuity thing and tipped as usual on top of gratuity even though service was mediocre... The server made a couple hundred bucks for about an hour of our presence, checked in once... We eventually asked someone else for our drinks halfway through the meal since they still hasn't been brought out (someone else also served the food, so hopefully they split tips with the whole staff), no silverware and some folks were finishing their meals while others were still getting theirs).. the restaurant was less than half occupied each time so they weren't very busy..

For groups it does say somewhere on the menu about gratuity for groups, but who reads a menu cover to cover? Especially if I like the food enough to take a big group there? We have tried twice now to take sizable groups and introduce them to the food, but the service heavily tainted the experience both times we went and ate in restaurant with our friends. I Do NOT recommend this place for groups. Otherwise okay, but check your bill and your bag before you leave.

My old review: (I'm going there less often and I'm not sure if it's my taste buds changing or if the gyros have less flavor, but it's of note.. this below part of the review is more than a year old:)

Delicious gyros! But it's been months since we've gone because it broke my heart when we got home and realized they forgot to give us the baclava we paid for :'(

They've adopted a bigger placed next door and it's great!! Delicious and nice...

I was in the bay area and was craving some Greek food so I looked around and found this place. They have a few locations, but I picked the one in Alameda since it was closer. As far as parking there is a parking lot close by and also Street parking. There is seating inside and they also have seating outside. There was just two people eating outside and the inside was empty. I found that kind of odd for a Sunday afternoon. I was expecting a bit more of decoration inside for it being a Greek restaurant as far as ambience. The only sound inside was coming from a TV showing a baseball game. I ordered the Gyros platter, Chicken Souvlaki Platter, and Greek fries. I was disappointed in the rice and the Gyros platter. Their lamb and beef tasted like it had been sitting for a while, and it did not have much of a good taste. What was really delicious was their grilled chicken. It had a very nice charbroiled taste. I was just disappointed in the fact that they give you only one kabab for the price that they’re charging. The Greek fries were good. The fries were very crunchy and yummy. It just needed more garlic and Parmesan. I did try both of their hot sauce, a red one and also a green one the green one had a cilantro taste it was a mix of flavor but delicious. The other red sauce was spicy, but had a good taste. The server was super attentive and she did amazing...

Despite my complaint, I gotta admit that their food tastes great. I'd say it's one of the better Greek restaurants. But frankly, it's disgusting when my friends and I find a hair strand every two months.

First time it happened was in January and we let it go because we understood that everyone's prone to mistake. Second time it happened was in March and we notified the owner and manager; I noticed that some employees weren't wearing head wraps so I told them about it. They said they'll be careful. It happened for the third time today.

This has been going on every third or fourth order we placed for the past seven months, which is a clear sign that the owner and managers fail to acknowledge this problem and don't care about fixing it.

And this is for some doubters out there: No, we did not finish more than half of the dish and returned it for refund or coupon.

It's disgusting. If they can't even prevent the most basic issue like this, imagine countless other sanitation issues that are ongoing in the kitchen. This restaurant's cleanliness and sanitation is way below normal.

Don't go to this restaurant; it's disgusting and its owner and managers don't care if you swallow a strand of hair in your plate or gyro. If you still go here, enjoy looking out for a strand of hair before...