Smallcakes A Cupcakery — Restaurant in Albany

Wedding cake disaster! Everything started off great with very friendly staff! In which a lady told me even tho they don't open till 11 that someone would be there at 9 so I could pick my cake up early THE DAY OF MY WEDDING! Which I thought was super nice! Yea Right! I sent my husband to pick the cake up got there at 9 and had to wait 2 hours in the parking lot till they open. (Which made him run late for pictures) He finally got the cake and my REAL roses (my florist took and gave instructions to keep COLD) was turning brown. When the cake got to the venue it was leaning yes leaning! Almost sinking in on one side. The roses fell off and we had to replace them. Time to cut my cake and we couldn't being the plate that separates the layers was showing and in the way. My cater had to wrap my top layer up in saran wrap being we didn't get a box to take our top layer home. ( The manger informed me was my Carters place to provide) Not sure why being my Carters didn't make my cake!! When I called the 1st whole week after my wedding manger wasn't in. "Supposed" to have called me. Well almost 2 weeks later I finally talk to her (after calling back) she tells me that it didn't look like that. (How would she know being she was on vacation) anywho she went to tell me how they "supposedly" stacked their cake and on and on about how it was my husband who changed our flowers and put ugly brown ones on their. She don't understand why we couldn't cut the cake. Well needless to say they did refund me the stacking fee. But on my wedding day to get a cake like we did and already have so much other stuff going on just wasn't a...

I called this morning to place an order for my mom’s 60th birthday. My parents live in Albany, and I live in Arizona. Unfortunately, we ended up having to cancel our plans for her birthday this year, and I won’t be able to visit due to COVID. We’re all a little heartbroken, just like a lot of people about a lot of things this year.

When I called, I was met with the sweetest voice of someone who genuinely was happy to help me. I do believe her name is Olivia. From the very beginning, she was incredibly kind and helpful. She suggested things and answered all of my questions without hesitation. I was able to place my order for my mom’s big day without ANY trouble and I was completely blown away with how wonderful my experience was here. Hands down the best, and I can’t wait to see my mom’s face over Zoom when she’s surprised (when my dad delivers) next week.

THANK YOU guys for turning a sad situation into a great one and for making this so very easy, even from across the country. I’m more than impressed by Olivia (I really hope I’m getting that correct; I was outside and couldn’t hear super well when she told me!!!) and she turned my day around instantly....

This was my first and last trip to small cakes in Albany, I know it was close to closing around 7:15 and when we went into the store the 2 at the register didn’t have a friendly appearance at all it was like we were more of a bother than anything. We got what was left because that was all that was displayed and they said that was all. A white female came in and asked for cupcakes and she was asked how many and went to the back and promptly brought them from the back. If there were more choices available then why not let us know. I work with the public everyday and I would never treat anyone the way things happened...