Dunkin' — Restaurant in Albertville

I went to Dunkin' on a Tuesday afternoon at 2:00 p.m. When I parked, there were four cars in the drive-thru line. In addition to my daughter and I, there were three customers inside. There were five employees working. When my daughter and I walked in, no one greeted or even acknowledged us. We stood in front of the donut counter for approximately five minutes without any employee even so much as glancing our way, much less making eye contact with us. Then, I moved to the counter nearest the donuts. I stood at the counter for approximately three minutes. Again, not one employee acknowledged me or even looked my way.

Of the five employees working, three were three at the coffee machine, one at the cash register by the drive-thru window, and one standing behind the Baskin' Robins ice cream cooler.

Two customers had ordered from Baskin' Robins and, when my daughter and I walked in, they were already eating their ice cream at a table. The only other customer, other than my daughter and I, was standing near a TV looking up at a screen with his order number on it. From the time I walked in to Dunkin' to the time I left, which was approximately 10 minutes, the customer had not received his order--nor had anyone acknowledged or spoken to him.

After standing at the counter closest to the donuts for about three minutes, I decided that since I had been at Dunkin' for approximately 10 minutes without an employee so much as looking in my direction, I was probably better off going somewhere else to get a sweet treat. So, I left.

As I walked out the front door and went to my car, I glanced at the drive-thru. There was one car. That's it. One car. I looked back inside before getting in my car. What did I see? That poor customer standing under the TV looking up at the screen at his order number.

I won't be going back to Dunkin' again. And with the Baskin' Robins employee camped out behind her cooler, unwilling to even acknowledge me, I won't go to Baskin'...

Went there at 10 today, made it through the dreaded drive thru that I've seen so many people upset about.

The drive thru was fairly quick until I got to the window, I had ordered a breakfast wrap and a fancy biscuit and too iced coffees.

This is where the problems started, I got one coffee as soon as I gave the cashier money, this was good, however they had apparently started making the coffee and food orders of the cars behind me before they made the other coffee, I watched as they piled up the little table with 6 different coffees, a half a dozen of donuts, and 2 bags of food before they handed the cashier my other coffee and then finally my bag of food. It took me about 6 minutes of waiting to order and then 30 minutes of waiting at the window for my food. Ridiculous. I give 2 stars one coffee was great the other undrinkable, the food great although I had ordered a sausage wrap and they gave me bacon instead I decided to park and go in to get the full experience. And good lord did get just that. We got ice cream, I gotta say, I love the ice cream! Absolutely hate the service. The girl behind the ice cream counter was a good employee, really all the employees in the front were nice but seems like they aren't being trained properly. After waiting in line to pay after getting the ice cream we ordered we were directed to the other register to pay. We were told by the ice cream counter worker after she made the ice cream to pay at the register we were initially at. But the service was terrible on both sides of the store, products pretty good. I was going to try the donuts but I did notice some of the employees in the back not wearing gloves so I decided I would pass on getting...

This is the first time I have ever posted a review on any restaurant. I generally don’t see the point as everyone has good days and bad. My experience this morning at the Albertville Dunkin’ Donuts was the worst restaurant experience I’ve ever encountered. I ordered on the app. Got there and they had no record of my order. After speaking with 3 different drive through attendants, I was given a box of assorted donuts. I pulled back around through the the drive through and explained that the order I was given was incorrect. Their response was “ what did YOU forget?” Really?!? When I got to the window they said they needed my receipt. I once again explained that this was a mobile order and gave them the order number. Still no clue. Finally they asked to see my phone and began to build the order from scratch explaining that some substitutions may have been made since they were out of some donuts. No one bothered to mention this to begin with nor was the app updated to reflect the limited availability. I saw an invitation on the drive through to scan a QR code and write a review, but the restaurant number provided was incorrect ( how convenient). When I asked the attendant for the correct store number,her response was “ I don’t really know how that works but you can go on google reviews if you want”. I asked if the donuts I was now getting would be fresh, the response was “ they all came in on the truck at 4:30 this morning so they are all fresh!” Donuts by this time were cold, but I figured it was just easier to take them than to ask for a refund. No one there appears to be concerned about customer service. I will...