Spinn's Burger & Beer — Restaurant in Albuquerque

We've been customers a long time, but I think tonight will be our last visit. Service and food quality has been steadily going downhill over the last year or two. Tonight, we ordered curbside. Our order came out incorrect and was missing items. Due to a time crunch on our end, we decided to not bring up the incorrect orders, but simply asked for the missing appetizer to be added. I had to go inside the restaurant to request the item get added because the restaurant's phones apparently stopped working sometime between me calling to pick up my order and it coming out. When I went inside, the waitress claimed she put the item in my bags (she did not-or I wouldn't have been there). After going back to request the item from the kitchen, she was audibly talking rudely either about me or another customer. I'm not sure what my offence would have been as I asked for the missing item very politely. I've worked in customer service; I know that kindness always gets your farther. Once we got our food, it was cold and soggy. The whole thing was an unsalted grease puddle.

Advice to management/owner: Your customers have ears, eyes, and mouths. Your staff is rude, and the food is not what it used to be. Your staff should also be able to tell folks about the ingredients in the food if they have questions. It's like your staff just...

Listen, we love having a local burger place right around the corner. Its always been our place that we LOVE promoting.... just not anymore! Attention owners: it is not a great idea making your bartenders the night managers (so many accounting issues that i won't get into) and the fact that the staff is Closing down at 7pm on a Sunday is beyond irritating. It's a Sunday night, notoriously slow I know, but the bartender is more interested in her phone and the staff is more interested in... anything else other than us and your product. We just left another local establishment and they had a bar full of customers.... probably because they like their guests or at least appreciate them. We know what we want when we come in, and it's a good thing because the servers don't seem well versed in the menu at all anymore... and definitely not in the beer , which sucks for la cumbre, marble, Bosque, etc... Good luck, since LaCumbre is moving in next door. People will gladly choose them over you if you dont get your s*$@ together. We want you to stay, so hopefully you start loving your customers again! On a Sunday night we feel more like a problem than a...

Absolutely the worst dining experience I have had in a long time. Firstly, I knew we were in trouble when we could not get all of our drinks. They ran out of glasses??? Our server did not check in with us to let us know the status. I had to ask another server for our waters. Only then did we receive 4 of the 6 waters and 2 of the 3 soda orders. Appetizers were served and they still did not bring all of the drinks. Food order came and we received the last soda but still did not receive the other 2 waters and we were missing one hamburger order. We waited for 15 minutes for the last hamburger and finally the rest of the waters showed up. By this time everybody was done eating and we were ready to leave. The last thing that bothered me was the server really didn't check in at the table for drink refills, new orders, or even to pick up the check when we were ready to pay. I told the server how unhappy we were with the service and she responded, "we appreciate you." That was it. The bottom line, the food was average and the service was terrible. We will...