Nothing Bundt Cakes — Restaurant in Alexandria

Yesterday was my first time at this location & the young man at the counter was assisting another customer with his cake order. This particular employee took the time to open the box so the customer could inspect it & then carefully resealed it. While that should be the norm when it comes to great customer service, we know that's not always the case everywhere. And what stood out to me was that the young man had such impeccable attention to detail...something I don't see in many "young" professionals (this man appeared to be about 20 years old).

I only ordered a carrot cake bundtlet but he was very nice & had the most infectious smile! I'm by no means "elderly," but am most definitely old-fashioned. So I take note of specific behaviors & it's always nice to see our youth take such pride in their work as this...

I placed an online order for pickup at noon the next day. I ordered a seasonal buntini option (strawberries and cream and lemon blueberry) available online. I came in at noon to pickup my order and it apparently they wouldn't be making anymore lemon blueberry for that bundle, but had them available for a mix of strawberryand cream, lemon blueberry, confetti, and oreo. I dont understand how the flavor is available for 1 bundle but not the other (I didnt need more of the other 2 flavors, I already had them in my order)... I'm also not sure why this couldn't be handled in a phone call hours before pickup instead waiting for the pickup time to address the issue. So I had to settle for whatever they would quickly put together because they were already running 15...

I had the pleasure of ordering from this store for my daughters 30th birthday today. We live in two different states. It was important to me for her to have a "birthday (cup)cake - on her birthday. Everyone loves "Nothing Bundt Cakes", as does my daughter. Her birthday cupcakes arrived a little shaken up. However, the general manager, Fatima was so gracious, apologetic, compassionate and most importantly, a problem solver. I did not want another 12 cupcakes to be delivered at all but she sent a consolation gift and a refund. It was more than a consolation gift, it was very thoughtful. I appreciate it! As my daughter said, "they are still delicious". Thank...