Popeyes Louisiana Kitchen — Restaurant in Alexandria

Just had a bad experience at Popeyes #4466 in Alexandria, with the shift manager of all people! Traveling through, We ordered a late lunch through the drive through. They were very quick to get our order together. But left off our apple pies. When we went bk to the windows to ask for our apple pies we noticed one of our sandwiches were made wrong. As I’m trying to explain to the manager what’s wrong she got an attitude trying to tell me NO it was correct….I explained again that the orders were wrong again both sandwiches should have been plain- NO MAYO. She insisted it must have been rang up wrong (we don’t know bc we never got a receipt! But when she came bk to the window with the sandwich she said it was ordered correctly… but never once apologized for the mistake that SHE made in making the order. Then we asked for a couple of napkins bc nothing was in the bag, and she gave us 2 napkins….now Keep in mind we just ordered 3 separate meals of greasy chicken spending almost $40, traveling in a car that will hardly suffice. As management of the restaurant you are supposed to lead by example, the sour attitude was uncalled for! Also, you should treat your customers with more respect if you want them to return. We will not be back to...

Ordered mild 3 piece chicken strips with side of coleslaw and honey mustard sauce along with another order for a 2 piece chicken again mild. At the window I asked for confirmation of the sauce and was told yes its in the box. After arriving home we did not have the sauce with the chicken strips, the chicken was spicy and no coleslaw. This was not the first time my order was not right or complete. I called and asked for a manager to complain of the omission and error in my order. It took him several tries to find my order due to the fact he was not listening when I plainly said my order was # 631 and he kept looking at order #636. After repeatedly stating my order was 631 he finally found it . He repeated correctly the order that was placed and he was confident that i received everything for he placed the sauce in the bag himself. I assured him that what I had in the bag was an incomplete order. I was told I could come back to the store for the missing items but it was, for me, too late to go back. I didn't mention the chicken strips were spicy since I didn't find that out till after I had made the call. Not Satisfied at all with the...

This is my first time leaving a negative review, and unfortunately, my experience at the new Popeyes location was incredibly disappointing. I was excited to try the new spot today, but that excitement quickly turned to frustration. Upon arrival, there was widespread customer confusion and complaints, with a manager occasionally coming outside to address issues. We soon learned their systems were acting up and were down, leading to an almost hour-and-a-half wait. Despite this, neither clear signage nor staff at the ordering speaker informed us of significant shortages. We were simply told we had to substitute mac and cheese for fries. It wasn't until we reached the window that we discovered they were out of nearly everything we ordered—tenders, BBQ sauce, fries. The only items we received were two wraps. To make matters worse, we placed an expensive mobile order, and it will take 5-10 days to get our money back. While most of the new employees were pleasant, the overall lack of communication, coupled with the system issues and extreme wait time, made for a very...