Outlaws BBQ-Alexandria, LA — Restaurant in Alexandria

First let me say that 9 times out of 10 I enjoy the food and company at outlaws but today was disappointing. I arrived at noon and ordered a slc Beef Poboy for $6.99 and extra sliced beef for $3.49. When I arrived at the worksite to eat my sandwich I noticed they had not put lettuce, tomato or mayonnaise on it and did not have extra meat. I called them up and was informed I had to request those items. I made it clear that the menu states it is "Dressed with lettuce, tomato and mayonnaise" with no mention that you had to request it. In fact I was going to ask them to add pickles but did not as I did not want to confuse the order. I was informed to save the receipt and bring it to the restaurant and they would give me a new Po-Boy and my extra beef I had paid for. At 3 pm I went by and sent my son in to get the Po-Boy and extra meat. He came out with the meat but no sandwich as he stated they could not give me the sandwich as they had not charged me for the lettuce, tomato and mayonnaise which would have showed 50 cent charge. I had to laugh as the menu stated $6.99 for the sandwich dressed with lettuce, tomato and mayonnaise with no extra cost associated with it. Instead of arguing with them and having them put special ingredients in my food I decided to post a review. So if you go to Outlaws Barbecue in Alexandria Louisiana to buy a Pressed Beef Po-Boy remember ASK THEM TO ADD THE LETTUCE, TOMATO AND MAYONNAISE and remember that it will cost you 50 cents extra as not like a regular restaurant. Have a good day. I changed my rating to five stars as appreciated the response and agree with the confusion. As stated the problem I had was when I returned to get my Po-Boy to be informed I had not been charged 50 cents so was not getting it did not make me happy especially due to the fact that I had thrown away my other Po-Boy due to it being smothered in BBQ sauce and had been informed it was being replaced. I looked online and noticed you do not add 40 cents to getting tomato, lettuce and mayonnaise but on the board at the drive thru states below everything that if you want lettuce, tomato and mayonnaise you pay 40 cents. Recommend you correct that. Overall I...

My wife and I ordered 2 chopped bakers with beef and 2 Qurly Q’s. When we got to the window to pay the girl at the drive through handed us our food and my wife checked it to make sure that everything was in there and no it wasn’t we only had 1 chopped baker and our fries but was missing one of our chopped bakers when we told the girl she said that we only ordered one very rudely. I understand if she didn’t hear me say 2 chopped bakers but at least be nice about it. So she went on to say that she didn’t ring up the second chopped baker so we will have to pay for it which was fine but then she went on and rudely closed the window and then got my card for payment and gave us our other baked potato when we got home as I was eating my baked potatoe I realized that it was hard in some areas and tasted kind of rotten or something and my wife also tasted it and said the same thing. My wife told me to call them and let them know. I can’t help but wonder if my potato was messed up on purpose since they had to fix a extra one because the girl didn’t hear me order 2 chopped bakers and had a attitude. When I called y’all and asked to speak to the manager I told him what happened while I had him on speaker so that my wife can also hear he asked if I wanted it replaced and I said no not today so after that he became rude with me. And said well what did you order and I told him a chopped baker with beef and he said ok bring your receipt and we will replace it he never apologized and also hung up on me. I won’t be visiting Oatlaws anytime soon 2 rude workers in one day is unacceptable. I rather take my business else where. Me and my wife hasn’t been in 11 months and we decided to give them a try today and yet we regret our decision and wish we would have ate...

Outlaws got my order wrong on a side order of baked potato I ordered on June 17 2019. I live 50 miles away so I didn’t notice as it was already in a sack ready to go. I called this morning to talk to the manager just to say that the order on the potato was wrong and please talk to the girl (whose name starts with a T) taking the order to listen carefully to the customer. I specifically ordered a PLAIN baked potato with butter and got a loaded sweet potato. We threw it away because my husband has health issues and can’t eat it. The woman was very rude to me and did not want to listen to my complaint at all. She asked so what do you want me to do about it? She said there were too many working up there that can mess up an order and she has no control over it. I said to just make sure this girl ( I told her the name of the one who waited on me) listens to what the customer wants, ask the customer questions to clarify what they want and get the order right. On my ticket she was the one who typed in sweet potato! The manager didn’t want to acknowledge she did anything wrong, but there was clearly not “baked potato on the ticket! I couldn’t believe the manager hung up on me!!! I was not yelling or making it impossible to have a conversation about it at all. I taught school for 32 years and I know how to talk decently about a problem. I thought well maybe it was a bad connection so I tried to call her back but I guess she took the phone off the hook, making it impossible to finish our conversation. So here I am to tell the owner maybe he/she needs to talk to this manager about customer service politeness and HOW to deal with a customer with a complaint. If you treat your customers this way then there will be people going somewhere...