Spill The Tea — Restaurant in Alexandria

Spill The Tea is my go-to boba spot in Old Town. The decor is great. They have a great variety of drinks and small orders.

Unfortunately, recently, things have taken a downhill turn. WiFi no longer being available is one thing. Another is the customer service. The cashier girl with the glasses was just so rude and definitely gave a vibe that she didnt want to help me find what I wanted to order; Not everyone has a regular or wants to order the same thing every time. I also don't drink caffeine due to health issues and she made it seem like it was such a hassle to leave the tea out.

When I was mixing my drink (to stir the boba from the bottom), the lid of my drink cracked, so I asked for a new one. She rolled her eyes at me. I was so done. The other girl that she was working with was nice though.

Overall, great products, but maybe work on your cashiers' customer...

I came in here this afternoon, it was my first time trying this place. Obviously I asked the girl working there for any matcha recommendations, and she recommended the Matcha Cherry Bomb, a strawberry milk tea matcha. I’ve had strawberry matchas before from other places and they were really good so I listened to her recommendation and ordered it. When I tried my drink, it tasted like straight up cough syrup. It had an odd medicine taste and didn’t taste anything like matcha or strawberries. So I went to the girl working and asked for it to be remade or exchanged because I obviously can’t drink green colored cough syrup, nor is that what I paid for. The girl rudely pointed to some sign and said “no all sales are final.” I had to throw away the drink I paid for which I only took two sips of. Very disappointing experience and the rude remarks didn’t...

I appreciated the staff taking my order, who was meticulous in making sure my specifications were noted. However, I'm afraid the two beverages I ordered (as well as four others that my friends ordered) were really, really terrible.

I ordered the Brown Cow with lactose-free milk, no ice, 25% sugar. The beverage tasted like milk flavored water with a hint of plastic. There was no tea flavor at all, let alone brown sugar. The second beverage I ordered was the Train to Bangkok, also with lactose-free milk, no ice, 25% sugar. It had a hint of Thai tea flavor, but was also otherwise, far, far, far too watery. Neither was much consumed.

I would encourage a staff to revisit their recipes and the ratios. You can usually tell if a drink is too watery just by looking at the consistency. All six of the beverages we ordered today suffered from the...