A&W Restaurant — Restaurant in Algoma

My first complaint about A&W in Algoma was the unsanitary passing of food. I am not usually one to complain much, but when your drive thru window worker has plaque psiriosis so bad his entire arms and hands look like they are scabbing, do not pass food. Furthermore, the individual was NOT wearing gloves. I have psiriosis myself, and I am fully aware that psiriosis causes excess skin to fall off the infected area it covers. This is gross, and unsanitary.

My second complaint was the food. The photos I included are of a "Double Papa Burger," and the seasonal Pumpkin Spice shake with 'whip cream and a cherry.'

The third complaint is that my food took over 11 minutes to prepare, and I was the only customer the entire time I was waiting. This makes me wonder what other unsanitary activities go on here, with no food prep.

My order totaled $47.00 and included two more orders that were NOT assembled poorly.

FOR $47.00, THIS IS THE SERVICE I GET:

1. SEVERELY UNSANITARY HANDLING OF MY FOOD.
2. POORLY ASSEMBLED FOOD.
3. LENGTHY WAIT TIMES.

STAY AWAY FROM A&W in Algoma, unless you feel like getting sick or...

Placed order on app. Pulled up at drive thru said I ordered thru app. ( no other cars in drive thru) was told to pull around to employees door. I waited over 10 min check the app it says my order was completed. So I walked in and apparently the general manager taking care of the window never told them I was there. She tried to say they were busy but hello I was watching it wasn't and my food was ready just sitting there. I made them remake it because no one wants fries that have been sitting over 10 min. Not sure I will bother withthe app again for...

Updated review 2025

Balled up greasy napkins in the bag on our last order.

This place is going down hill FAST! New common practice to be told to wait at the drive thru when the entire restaurant is empty. Food cooked fresh, however, wait times now average around FIFTEEN minutes.

Old review from five years ago below:

Stopped in around 11am. Clean establishment with fast and friendly service. Cheeseburger with fries cheap and good. Tried their cheese curds and not bad at all for fast food. Rootbeer was the...