Subway — Restaurant in Alhambra

Normally, I don’t have complaints about this place…granted…the food is ok,..this past Thursday (09/05), I had an issue with the service. Around 5:30 pm, I entered the place on Valley Blvd in Alhambra, two gentlemen were been waited on and a lady with three children were waiting for their order. I’ve had an issues with the server , a Hispanic lady with poor social skills and not very good English. She had messed up my orders in the past. It has got to the point, that if I see her behind the counter, I want to turn around and leave. I should have taken my own advice. I ordered two sandwiches, a six inch, ham and pepper jack cheese on white, not to be toasted and and foot long turkey and pepper jack cheese on Italian, to be toasted. As I was getting my chips and drinks, a sandwich was being toasted…the six inch..I told her that she put the wrong sandwich in…she gave an attitude…which she’s done a more than one occasion. I told her to forget the order and was putting back the drinks and chips. In broken English, she said to me “You no come back” and that I wasted food. Didn’t she had the power to ban people. Getting back to the lady with the three kids, I heard that she ordered meatball sandwiches…but the meatballs weren’t ready and to come back in 10 minutes…she did and was told that they still weren’t ready…the lady asked for her money and was told that she didn’t no how to refund and that she would make something else. Her kids wanted meatballs, she said that she would wait.I don’t know that was settled because I was leaving. This lady is the exception to the type of service that I have received in the past. I come there, maybe every other week. If I ever come back…I will try to make sure that she is not the one making the food. Also, I tried calling to speak to someone regarding this..you...

I placed an order through the subway app, however at checkout I received an error message stating that an unexpected error had occurred, and to create a new cart. I didn’t think anything of it until a moment later I received an email stating that subway had charged my credit card for the transaction that supposedly had an error and didn’t go through. I called the location to verify if the order had gone through on their end, but no one answered. I then went to the location to verify if my order had gone through since no one would answer the phone. At the restaurant I gave a brief explanation to a worker what had happened, and he proceeded to roll his eyes and walk to his register. He then said that he didn’t see anything on his order list, and he wasn’t sure what we expected from him. We asked him who we could talk to, a manager, or a corporate number, and he said he didn’t have any number and to go to subway.com. At subway.com they have no callback number, only a complaint form that you need to submit. I understand the app problems were not directly the employees fault, however the anger and the level of attitude he gave us was uncalled for. He made us feel as if I we were criminals and all we wanted was the food that we had been charged for. When we asked for his name, he told us his name was Allen, however after we called the restaurant later that evening the same gentleman answered the phone as Paul. As we walked out of the restaurant he told us welcome to LA with a condescending tone. Please avoid using the subway app at all costs as it steals your money, and avoid this subway location as they have the worst...

Terrible customer service and employees were extremely rude. I tried ordering two sandwiches, but the customer before me had an argument with the female employee and thus, the employee was in a bad mood. When it was my turn to order, I stated my request clearly, but the female employee kept telling me to repeat myself. I had no problem with that, but when I asked the female employee to tell and show me the different types of cheeses, she would not. I did not know what cheese she was giving me, and she simply gave me a random type of cheese without explaining to me what it was. Additionally, I asked for beef steak, and the lady gave me less than a spoon full of it. At other locations, the employees would give me a whole spoonful of meat, and sometimes even more, but the lady at this location gave me less than one spoonful, and kept insisting she gave me enough. Throughout the whole process she gave me an attitude and overall terrible customer service, so I asked for the manager. Supposedly, the manager was the other woman sitting in the back on her phone. I complained to the manager about the attitude, and all she told me was, “And? What can I do about it?” She also told me if I didn’t like their service, I should never go back to their location. I have never been treated like this at other Subway locations. Every location is friendly and cooperative while this location is absolute hostile and unwelcoming. This location was also extremely dirty. Overall, I highly discourage everyone from going to this location. There are definitely other locations that are much better and...