Habit Burger & Grill — Restaurant in Aliso Viejo

Well, here we go…. Value. One word, huge meaning behind it. So lets dive into the star rating values…

Food : Small on size. NOT big on flavor. Buns a little dry and not a size that resembles a adult burger… Say, like.. Red Robin or other “Burger Joints”.. Not a 2 hander for sure… small… So, there in there in lies the issue. Value. $6 or $7 bucks for a small kid sized burger has VERY LOW value… Fries, small in size, lightly seasoned with little flavor.

Service : The girl at front counter didn’t take order 100% correct, BUT, was extreamly cordial and provided excellent service to every customer I witnessed entering location. The manager at front counter, after his break return, was ok.. Not much pazaz in his step or communication, like she had… But, she made up for it.. So, service.. Great.

Atmosphere : Well, its a franchise location, so not much they can do, but corporate needs to get some better designers on board. Kinda of dark and depressing.

So, does this location make me want to make it a HABIT? No, but it doesn’t shy me away from a possible return visit. So, 4 stars! Quit shrinking the food, add flavor, be happy to have a job and enjoy serving customers and I can see a 5 star on...

I love the Habit by my house in Irvine, but this location not so much. I always have problems getting my order right here. A couple of times it took soooo long, I almost cancelled the order. Yesterday, my tuna sandwich was so overcooked that it became a hard thing I couldn't eat as i wasn't sure it even was tuna. In their defense, I did ask for no pink, but I do that in Irvine and never got that result. Also, they are very courteous and when I went back to complain about my sandwich, they were very receptive, apologetic, and even returned my money. So maybe it's just my luck; however, what isn't just by chance is a bad smell there always is inside the restaurant. I always wonder how people can eat inside, in fact, I never ordered from there for myself because of it. I pick up for my sister and her family. Yesterday was the first time, I thought I'd give it a try despite that smell, and it will be...

Yesterday evening, I dined at your restaurant and witnessed an interaction between a manager and an employee that left both myself and other guests feeling quite uncomfortable. The manager spoke to the employee in a manner that appeared to be critical and was loud enough to be heard by surrounding tables. From what I observed, this conversation seemed to take place during the employee’s break, which I felt would have been better conducted in a private or professional setting, such as an outdoor patio or at another time. To my knowledge rest breaks should not be interrupted.

I wanted to share this experience, as it affected the atmosphere and made it difficult for us as guests to fully enjoy our time at the restaurant. I hope you’ll address this internally to ensure a positive and professional environment for both your team and your guests. Thank you for your attention to...