Bahama Buck's - Allen — Restaurant in Allen

I came here for my first time and ordered through their app. While the flavor I asked for was delicious, I wasn't happy with how they tried to underserve the quantity I asked for.

According to the app, your cups will be served one of two ways... upon your preference. If you don't want a lid, they will give you a huge mound (like many shaved ice places do). If you do want a lid (the lid is flat, not mounted like at 7-Eleven), they will upgrade your cup to a bigger size to compensate for the space between the old cup size and the flat lid.

I wanted it as it was, without a lid... in a large cup.

Instead, they cut the top off of mine without upgrading the cup. I paid quite a lot for that big mound only to be given what could be an actual downsize.

Before you say that I may have received an upgraded cup without knowing it as it was my first time, they actually had a display of cup sizes. I compared my large with the large that was on display. It was obviously a large. It makes me wonder if this is how they treat all app orders and that next time I want the full serving, I should go inside and order in person. (I shouldn't be expected to have to for this kind of thing.)

So, if you want to get the full experience... I suggest you go in person instead of using the app, or don't go at all.

Another thing, I wasn't the only one. My friend who came with me, she ordered 2 small cups with one having the lid and one as it was. They gave her 2 small cups with both having the lid. Her kid was actually disappointed as his favorite thing was having that mound. That was the whole shaved experience he enjoyed.

Perhaps, I am better off going to local shaved ice place in Plano that I always went to...

This was my second time going to the location. My first experience was amazing! Received great customer, great quality of snowcones… no complaints!! However, the quality of service I received was unacceptable!!! I don’t know if it’s because the second time I ordered on the mobile app, but I am highly disappointed!! As soon as I walked in, the young lady “Leah” asked how could she help me. I advised her I had a mobile order.. as she took 2-3 minutes to look for my order, she picked up 2 snow cones from the “pickup” area that looks as they had been sitting for awhile… they were extremely melted!!! As I proceeded to tell her I order snow cones with tops, she interrupted me and stated “We make all mobile orders flat top”… and stated THIS time they will make them over but mobile orders are always flat top. By the time I got to the car, my daughter was eating the top of the cones and juice was pouring out the sides…. They never made it over!!! Only added a top to the MELTED cones that were sitting on top of the counter!!!! I am in disbelief that this location even allows this type of...

Decent shaved ice, terrible service. I have had multiple encounters where the staff has been rude and dismissive, especially in regards to their punch card promotion. They keep claiming to make new rules but then can't adequately explain what the new rules are. First it was were had to get a new card every visit because of the pandemic, then were started having to ask for cards, then today I handed them my multiple cards that get my ten punches, and she punches 10 on one new card and an additional two on the another for the two items that I just bought and said " you'll have to buy an eleventh to get your next one free" and I said "I don't understand this is my eleventh" ( actually my 15th as we forgot our cards on our last trip). She says "we're trying not to do that anymore" but will not elaborate on what that means. Instead when I ask her to elaborate she says "never mind" and takes the 10 back and rings me up the free item. I don't understand why something so simple has been made so hard. If you don't want people using your punch cards,...