Chicken Express-Allen — Restaurant in Allen

DO NOT EAT HERE - I ordered the 10 piece mix yesterday (3/14/21). I noticed they made a mistake on my order and gave me too many drumsticks and not enough thighs. I know this because I lifted up every pieces of chicken with my hand with my hand to count it while I waited in my receipt. I notified the young man that I needed another thigh because they have me too many drumsticks. I told him I normally get 5/5. He said they count just depending on who packed it. I am feeding adults, so the thigh count matters. Instead of just handing me another thigh, 1) they took my box back that had been on car seat being breathed on by me back inside the restaurant, 2) removed one of the drumsticks that I had touched WITH MY HAND DURING A PANDEMIC AND PUT IT BACK WITH THE CHICKEN THEY GIVE OUT TO OTHER PEOPLE. I am seeing all this transpire through the drive through window. I was in DISBELIEF!! I am very saddened by this because I loved their chicken, but now I question have I gotten somebody’s returned...

I've made it a habit of checking my order every time I visit. We usually order the 10 piece dark special which is suppose to be 6 thighs and 4 legs. When I checked the order I had 6 legs and 4 thighs (not the first time either).

When I mentioned it to the server, she asked the manager who said it was 6 legs, 4 thighs. When I pointed out the card that listed the special she corrected the order. It was apparent, looking at the food trays that there was a large surplus of legs and only a few thighs. It looks like the manager was trying to correct the problem by screwing the customers.

To make things worse, the server put the the two legs she removed from my order back in the serving tray after having been touched by my ungloved hands while I checked the order. The customer who received these legs should be glad that I don't have...

Well I live in McKinney and my McKinney Chicken Express burned down so I traveled all the way to Allen to get some hearty Chicken Express. I walked into place my order the kid was friendly he repeated what I said to the kitchen but obviously they didn't hear what he said my chicken breasts were abnormally small almost like KFC nothing usual Hefty chicken breast. I ordered my gallon of tea my extra 6 rolls $30 worth of food from me and my wife upon driving all the way home to McKinney I got double gravy no mashed potatoes the corn was chewy and the damn green beans were soggy and well over done like it had been sitting there all day. I was slightly disappointed for $30 small chicken breast couldn't get the sides right and the sides they did get right or old slightly...