Sonic Drive-In — Restaurant in Allen

I came on my lunch brake. I ordered a double cheeseburger with ONLY meat, cheese, ketchup and mustard. When I got my order it have EVERYTHING on it. I pushed the button and nicely told the girl that my order was wrong (wasn't upset I know mistakes happen). She came out to get my burger back and came back about 5 minutes later. Yalll let me tell you the disrespect that they did. I go to start eating the cheeseburger and it tastes funny as in the flavor was off. What they did was take it back in and pull all the stuff off and hand it back to be because you know the onion tomatoes pickles and lettuce I'll have juices in them therefore when you put it on the burger the juice seeps into the bun and the burger so you can taste the different. I wasn't happy didn't really like it but had to eat it because I don't have time to fight and wait on them to remake it now because I have to get back to work. I work long days in Hospice. I used to work and the food industry before I became a CNA and I know that when you mess up on an order as mistakes happen you're supposed to throw it away and remake it. None of these people up here that were working knew if I had an allergy to something or allergic to something luckily I did not or do not but however if it was somebody that did they would have been held responsible for that they're the reason why people ask their...

Overall, the experience was good. The burgers were tasty, and I tried some new drinks. While I wasn't a fan of the Nicole, I enjoyed the Paris. The Double Sonic Queso Smacker was excellent, though I didn't care for the pickle fries. Unfortunately, the strawberry cheesecake master shake I received was mostly milk. When I asked for it to be fixed, the employee asked if I wanted her to throw it away or if we wanted to keep it. My fiancé asked if he could give it to our daughter, and the employee agreed. However, another employee later informed us that the manager required us to return the milkshake. This inconsistency in handling the situation was unacceptable and reflected poorly on their business practices.

The only reason for the three-star rating instead of five is due to the poor handling of the milkshake issue by the manager. If the situation had been resolved appropriately from the beginning, I would have given a higher rating. The manager's approach was inappropriate for a place of business. As a manager, one should lead by example and not pass on poor practices to younger employees who need proper leadership and role models. While the overall customer service was good, the manager needs customer...

APP! I can't use the app because it declines my card every time lately over past 4-6 months. I've called bank and no problems on that side literally 5-6 times. And it's not a situation where I do have the funds!

I've been on IT support literally 6-8 times and they say they don't know exactly what's going on but it will get fixed. I wait for the "infamous" email that's supposed to tell me everything is fixed now, but it hasn't gotten fixed.

I've even gone as far as to delete app and card, then re-add. I also created another Sonic account with a different email, and still didn't work.

The drive-thru has stated they have absolutely nothing to do with the app. And I understand that.

This is very inconvenient to me as a consumer. It makes me feel de-valued as a customer in all capacities!

If NO STARS was an option, I would have...