Wendy's — Restaurant in Alpena

I cannot even begin to describe the level of disappointment I experienced at Wendy’s recently. From start to finish, it was an ordeal that I wouldn’t wish upon my worst enemy. It began the moment I walked in. The atmosphere was anything but welcoming, with a floor that looked like it hadn’t seen a mop in days and tables strewn with leftover wrappers and napkins. Cleanliness is the bare minimum a restaurant should provide, and yet this location failed miserably.

The service was equally abysmal. I stood at the counter for what felt like an eternity before anyone acknowledged my presence. When I finally placed my order, the employee seemed disinterested, mumbling their responses and barely making eye contact. I understand that working in food service can be stressful, but a little courtesy goes a long way.

The food itself was a massive letdown. My burger was lukewarm at best, with a soggy bun that fell apart as soon as I picked it up. The patty was dry and overcooked, making each bite an exercise in perseverance. To add insult to injury, my fries were cold and stale, as if they had been sitting out for hours. How hard is it to serve fresh food, especially during peak hours?

To make matters worse, my drink was completely flat. I might as well have been sipping flavored water because there wasn’t a hint of carbonation left. And let’s talk about the frosty—usually the highlight of any Wendy’s trip. This time, it was partially melted and lacked the creamy texture that makes it so iconic. It was as if every single item I ordered had been sabotaged.

When I tried to address my concerns with the staff, I was met with indifference. The manager, if you could even call them that, seemed uninterested in resolving the issue. Their half-hearted apology did nothing to improve my experience, and I left feeling more frustrated than before. Is it too much to ask for a bit of professionalism and accountability?

The restroom situation was the cherry on this miserable sundae. It was downright filthy, with paper towels overflowing from the bin and a sink that looked like it hadn’t been cleaned in weeks. If the front of the house is this neglected, I can only imagine the state of the kitchen, and that thought alone makes me queasy.

This experience has made me question Wendy’s as a brand. I’ve had decent experiences at other locations, but this particular visit has shaken my confidence in the chain’s commitment to quality and customer service. It’s one thing to have an off day, but this level of neglect and incompetence is unacceptable.

I’ve always been a fan of their iconic square patties and unique menu offerings, but this visit has left a bad taste—both literally and figuratively. Wendy’s, you need to step it up. Your reputation is on the line, and you’re losing loyal customers like me with every disappointing experience.

In conclusion, I am beyond dissatisfied. Wendy’s, it’s time to take a good, hard look at your operations and make some serious changes. Train your staff better, clean your establishments, and for goodness’ sake, serve food that’s hot and fresh. Until then, I’ll be taking my business elsewhere, and I’m not sure if...

Had the rudest girl at the window ever!! They had messed up my previous order so when I called to talk to someone, the manager was kind . I completely understand things happen and people are running short handed so I was very understanding about the situation. And thankful that manger had told me to just come back through and reorder. So I did. I went back through the drive thru and ordered. When I pulled up to the window I told the girl that I had just talked to a manger and explained the situation She gave me the nastiest look shut the window. When she came back she rudely handed me the bag and before I could say anything she was ignorant and said “next time you order a reorder you need to tell us while your ordering “ and then slammed the window in my face! Never have I ever had someone be so ignorant for no reason at a restaurant drive thru!! I get that jobs aren’t easy but nobody was being rude to you so please don’t take it out on your customers that are trying to be considerate and...

As dated as out little local Wendy's is, it's not a bad little spot. If you go during a slow time of the day, you might have to wait for fresh food, which I am always okay with normally they let me know if there will be a wait. I would rather wait on good, hot food, then have something that has been sitting.

The staff here has always been very friendly and kind when we are there. The few times they have forgotten things they were always quick to make it right. The dinning area is a bit dated, but was clean. Sitting in the front area by the window can be a bit cold in the winter time.

We did try their new breakfast and I will say, I was impressed! Everything was hot, the egg was perft and the potatoes were hot and full of flavor! Breakfast was a good addition...