Bagel Boys Cafe - Haynes Bridge — Restaurant in Alpharetta

This place USED to be pretty great until now. For my birthday celebration recently, I invited friends and family over. I told them all about this place and bragged and bragged! I decided to buy everyone brunch for my birthday and told everyone how much they would LOVE the Honey Almond Cream Cheese Spread. I made sure to buy bagels at the grocery and I purchased bagels from Bagel Boys. When the order finally came to my home (delivery) there was ZERO Honey Almond Cream Cheese Spread in the bag! NONE. I was so upset and in shock I quickly called the restaurant and explained their mistake. At first I spoke with a woman who did NOT apologize at all and basically left it up to DoorDash to give me a refund on the missing cream cheese and I, as the customer had to pay again (with me having to pay the difference, tip the delivery driver again & taxes + fees for the second delivery) just to get what I ordered the first time around.

My friends did not have a lot of time to wait but I assured them it was worth it. The order finally came a second time and I was hoping all of this was over with. I ripped open the bag only to find the PLAIN cream cheese spread. I burst into tears because after ordering twice and having to pay extra for your mistake Bagel Boys!

Of course I immediately called back the store, and somebody by the name of Diego answered, claiming he was the manager. He promised to refund as I told him my friends had to leave. After several weeks of waiting, OF COURSE I GOT NO REFUND. So I called up Bagel Boys again and spoke with this supposed manager, Diego. He was NOT friendly or apologetic and told me to take it up with DoorDash. This is not the responsibility of DoorDash when your store is not correctly packing orders for the drivers. TWICE in a row at that. I was lied to about the refund and NEVER did get the proper compensation. I was SO shocked that he did not even care about ruining my birthday. I said to him before we hung to please have the owner call me. Needless, to say, I am STILL waiting for the phone call. SOME customer service and...

I was hesitant to leave this review, as I've come to this restaurant for the last 15+ years. I moved out of the area so i was unable to frequent it, but occasionally will make the drive as i love their bagels. The last 3 times i have been over the course of a year, it has been horrendous. I don't say that lightly...the owner used to run the most amazing family friendly business. It has gone so down hill, the only thing i can assume would be the reason for that is the owner is not present in the store like he used to be. The girls and the Hispanic guy who run the front area are so incredibly unfriendly, they do not greet you, they are not welcoming...in fact, they are abrasive and rude. The restaurant is so dirty and run down now. There has been food all over the floor and tables in the eating areas every time I've been over the last year. The bathrooms are unkept and you can barely get into them as the baby changing table that has been broken for a year now will not close. The bagel case is nearly empty every single time I've gone and it has taken a minimum of 20-30 mins to get 2 bagels after ordering. I understand that they have expanded business and opened other stores, but this was the first and the condition of this place is so far from what it started at. This last visit (Father's Day 2025) will probably be my last. The people running this restaurant, or lack thereof, in place of the owner, are seriously going to run them into the ground if it...

I absolutely love this local café! The food is always hot crisp and filling ! The bagels are always crispy on the outside, but soft with just the right amount of thickness on the inside! They have a variety of bagels and they even have some seasonal right now they have pumpkin, they have one called cinnamon crunch, which is excellent with butter and their almond honey spread toasted, and you’re healthier bagels, such as spinach, everything with whole wheat, and multigrain . They also offer a variety of egg and cheese options with a variety and other breakfast ingredients !

If it wasn’t for their front counter customer service I would honestly give them five stars! Because they’re cooks and back end service are A1 every time! They really are a true staple in this community and you can see from all the notes people leave on their boards they take their time to build that community with...