Cold Stone Creamery — Restaurant in Alpharetta

I attempted to make my own creation, which I have always done, up to this point, without a problem. I asked for strawberry, cheesecake, and french vanilla mixed. I was promptly told by the Sales Associate that they were only allowed to mix a maximum amount of two flavors. I explained to him that I've always ordered in the same manner, without any issues and he just looked at me and shrugged his shoulders. So I asked him to go ahead and charge me for the additional scoop, if he must, but I came here for that particular mix. He told me that they have received complaints in the past from customers about mixing 3 flavors and were no longer allowed to do so. I literally just ordered the same thing from a different location last week so I asked him to call corporate, to confirm. He proceeded to the back to call someone, spoke to them, in a hushed voice for about 5 mins, then walks towards me while saying, "so the answer is no, right?" Loud enough so that I can hear that portion of the conversation. I still wasn't convinced, so I asked who he talked to and he claimed it was his store manager. I then attempted to call corporate myself, but was unable to get through to a person. I decided to come up with a solution of my own and went ahead and told him to mix the strawberry and cheesecake in the quart for me and I would by a "like it" size for the french vanilla. I asked him if mixing all these together would be a problem, since I was paying for it and he initially said it would be fine. Once he started mixing the first 2 flavors, I asked him to go ahead and mix in the last flavor from the "like it" I just purchased and he once again, froze up and informed me that he was, under no circumstances, allowed to do so.I managed to convince him to do it anyway and told him I only wanted the graham cracker crust as a mix-in. He scooped a tiny scoop of add in and proceeded to mixing over a quart if ice cream, I told him that wouldn't be enough and he needed to add more, he proceeded to adding very little again. I told him I needed more, until I could actually see a little of the mix in. He then proceeded to check me out and asked for $28. I asked him to see what I was being charged for and counted 11 mix-ins! I asked him directly how many mix-ins I used and he said 11, so I asked him about the free mix-ins and he stammered saying that I initially had 15 mix-ins, but he gave me 4 for free. This was definitely not true and he was very rude and condescending. I asked to speak to his manager, which he went in the back room again to call and talked to for a few minutes, then finally came back out to give me the phone. The lady sounded like she was working the cash register at another store and could barely understand what I was saying, so she started regurgitating whatever he must've told her to me. She then asked for my name and number to see if there's something she could do for me later. This was confusing. I told her, as the manager, she is accountable for a suitable resolve. She then agreed to ring me up for 8 mix-ins bringing my total to a whopping $25! For ice cream?!! I gave up and allowed the store associate to issue a refund on my card for the difference. The next day, I checked my bank account to find out that he went behind me, after leaving the store and charged my card for the full $28! It's not the amt that's an issue, it's the principal. Isn't this considered CC fraud. Also, I have since called another store manager who confirmed that there isn't a 2 ice cream limit to how many you can mix up; hence the name 'Make your own creations". Very disappointed, to say the least! Also their food permit is expired. Stay away. I am reporting this to the...

This place claims to close at 10pm when you check online. I arrived at 8:40pm to get some ice cream for my little sister. On the entrance door the shop put up a sign saying it closes at 9pm. They should either update their times online or do something to firstly prevent this miscommunication.

Secondly, the server told us she was going to stop serving and locked the door to prevent additional customers from entering as we entered at 8:40. Another family with a little kid just walked in right after me and got locked out. The little kid really wanted some ice cream so the parents asked the server nicely to see if she can serve their daughter. The server refused but eventually reluctantly opened the door. I understand the holidays are a stressful time and people want to get home to their families asap. But to stop serving 15-20 mins before the “closing” time - which contradicts the time mentioned online - and locking the doors to prevent customers coming in BEFORE closing time is kind of ridiculous. I understand if customers are not served if they arrive AFTER closing time. Never coming...

So I received an email for BOGO! So decided to take my husband and daughter to get ice cream. Get to the location order and while the young lady was making my ice cream I realized she must didn’t hear me ask for caramel instead of fudge but she was putting fudge I said it a second time but once again it’s like she didn’t hear me. So not a big deal because I was using a coupon and my husband most likely would of ate it regardless if I didn’t. Well get to the register and they denied me using the coupon talking about it’s just advertising! Mind you I received the email today with there address on it! The coupon expires 5/11/2018 but I was not aollow to use it! My kid really wanted it so I paid for the ice cream with the mind set just not to come back to this location! Get in the car and the mess taste freeze burns! Now I’m really mad.... what a waste of money! Next time I’m driving to a location...