Braum's Ice Cream & Dairy Store — Restaurant in Amarillo

The experience I had at store #60 1900 S Grand Street in Amarillo, TX......I was winding down from celebrating what has been a wonderful experience for my birthday in Colorado and every where else in Amarillo. What started as a very great experience was ruined and furthermore not corrected by the assistant manger. The young man who took my order and accepted my payment at the first window was polite and very professional. When I got to the second window I was not greeted and nothing was said to me but 2 young male employees stood there talking and then one decided to go and retrieve what I ordered. When I received my order my kids cups of ice cream was uncovered but as I’ve been a customer for years and have always been asked would you like a top, it was not asked. I then got my sundae which all of the toppings were at the bottom and the whip cream off to the side and 2 small scoops of vanilla. I requested that I have more ice cream. The young man took it to Karen G., the shift manager, who came to the window defensively. I told her that I would like more ice cream and as she was already more defensive I could not speak but was cut off by her neck rolling, eye rolling, very disrespectful, unprofessional replies. I was asking if I could pay for more but again she cut me off with more neck rolling, eye rolling, and asked did I want to pay for another double scoop. I asked why would I pay for another sundae and at this point was cut off again with more very unprofessional correspondence. Karen G. said that if they gave me more all the toppings would come off which mine were already at the bottom. I asked for the manager which she did not want to give me and cut me off giving her name, Karen G., with more neck rolling and unprofessional correspondence. Even saying that Braum’s will lose if they gave me more which I had asked to pay for. At this point I felt so disrespected I asked for my money to be refunded. Karen G. then took the ice cream grunted rolled her eyes and stormed off. Not to mention the inappropriate correspondence she had with another female employee about me while I viewed. I was then addressed by the Assistant manager who wanted to rush me out of the line, which at this point the line had grown long, and did absolutely nothing to even attempt to address my concerns. She handed me my money back and never even said is there anything that I could do to address this matter. I then understood the comfortability of Karen to address and treat me so unprofessionally. I was very upset by the service I received. My Paternal grandmother worked for Braums upward of 20 plus years and the Braums near my home, in Desoto TX, would never allow this type of service to go on. It tarnishes the brand of a family oriented environment we are used to. I will go through lengths to make sure that this location is completely revamped of the current personnel it...

Terrible experience with them. Homeless guy literally stood at the door (Honestly no problem feeding the homeless) and peed on himself in between my grandkids walking in and myself walking in, not sure why, maybe the store wouldn't let him inside. I really don't know but it seemed intentional. I want hold that against the store but had to note it because the second part is the issue. I told the cashier literally working right inside 5 feet from the door to let his manager know what happened so they could wash their sidewalk down, as you walk into the store. The employee looked at me like I was crazy. Then we we waited at the Ice Cream case for a ridiculous amount of time with no service. Their were plenty of workers but no one seemed to care. One guy was doing ice cream for the drive though and the floor. Young man was hustling, he was the only one, in my opinion. The majority of the other 10 or so employees looked lost or trying not to work. The prep area looked filthy, soft serve Ice cream torn apart and leaking all over the floor which was already nasty Ordered bag of burgers (completely dry and cheese wasn't even melted) the chicken strips were good. Finally after standing there for atleast 10 or so minutes my daughter asked is someone doing Ice cream. The young man said I will get you. An additional 5 to 10 minutes later he started making the ice creams and shakes. Walked to a table set down looked around and seen dirty tables and trash literally falling out of overfill trash cans. A little later here came the same young man dumping all the trash. What was all the other employees doing. Where was the management. Senior management from corporate really needs to visit this store. Guess what the pee was never addressed and just dried in the Texas hit on the sidewalk with a definite snitch. Terrible experience, I like Braums and we have several in Northwest Arkansas and I will continue to visit. But this in my 50 plus years was by far my worst experience with any store ever...

My favorite fast food restaurant PERIOD! Double burger with cheese, crinkle cut fries, and drink or shake(your choice!) How anyone eats McDonalds or any other fast food joint when they have a braums is unimaginable. They make almost everything, from the buns to meat, never frozen and never farther than 300 miles from their farm(Tuttle, OK). This keeps everything fresh as well as giving their drivers the ability to stay home with their families and sleep in their own bed every night. Their ice cream can compete with the best in the country,. They have a small store in every braums( I believe) where they sell all of their products they make. From milk and butter, to produce, hot links, cookies and muffins, even strawberry whipped cream, they have a nice selection of fresh in house items! Have taken many friends to Braums and have never had someone not agree that it's the best fast food burger hands down! My 90 year old grandmother loved braums ice cream and we would always take it to her before she passed. They added my favorite vegetable for limited time(not local to braums) the green chili, with pepper Jack cheese which was amazing! Now if only we could figure out how to get braums nationwide and still keep the...