Buffalo Wild Wings — Restaurant in Amarillo

The worse management & some of the staff. I feel bad for the staff that actually do care about there job. BWW has really suffered lately. The manager Ashley is absolutely unfit for that position. We go there often as a family and always tip the wait staff 20% or more. The service can be hit or miss but our last experience was absurd. Our waitress apparently got overwhelmed and had a seizure in the back. Ashley, I was told was taking over her tables and helping get everyone caught up. NOT the case. She stood talk to a couple at the table next to us for over an hour. Never took her eyes off of them other than to RUN to get something for them. I truly felt bad for the couple as their food was getting cool as Ashley leaned on there table and flapped her gums. I only found out about our waitresses medical issue when I got up and went to the fountain drink machine myself to refill my family's drinks. Thats when another employee told me what happened and who Ashley was as he refilled my drinks. I then had to hold up my glass to get another drink which she was oblivious too as she never look up. Im 6ft away from her. Nothing. the bartender finally sees me and gives me the thumbs up from across the restaurant. 5 minutes later a waitress came over to get my drink order. Someone from.the kitchen brought us our order and literally was serving so much and was very confused looking Im almost certain she was under the influence of drugs. I don't say that lightly as I work individuals to get them into rehab and have worked at a local rehab. I'm appalled at the fact that no manager attempted to do any damage control or help the wait staff that were struggling. I even spoke with corporate who said they would investigate the matter and apparently sent a manager from Lubbock to help retrain or something. I don't really know. They never really followed up with me to offer any resolution to retain my family's business. We will find another restaurant to have family night at as there are plenty more options here that serve wings and provide excellent service. I would add a photo of Ashley but don't feel that it would be appropriate to show her face on a...

If I could give it zero, I would. We arrived at 6:56 and left at 8:37. No, that time wasn't spent enjoying each other's company. It was of waiting. Waiting for service, waiting for our drinks, waiting for our food, and waiting to get our checks. We were a table of four, sat in the back of the main eating area. Our waitress situation was incredibly complicated from the get-go. One waitress took our drink orders after we had sat there for a good 20-25 minutes. Then, another came and took our order again.. we waited quite a while for those drinks, seeing as one came from the bar. (Strawberry lemonade.) Not to mention that my friend had tried to get the attention of TWO OTHER WAITRESSES just for them to see her and turn the other way. We were completely ignored.

The food was horrible. Small, overpriced, and tasted as if it was made hours before we got it. Maybe 10 fried pickles for a ridiculous amount.. the chips for the dip tasted old and were cold. The cheese sticks were hard and also tasted old.

My husband and I paid for our meal while our friends paid for theirs. Each of our ticket was about $50.. and yes, that was without a tip.

On another note, it was completely flat and devoid of ANY pleasant atmosphere. We were made to feel unwelcome and unseen. The lights were dark and there was practically no music playing to enjoy while we waited the ridiculous amount of time that we regrettably did.

You want to waste your time and money? Definitely come here. Otherwise,...

Buffalo Wild Wings on Coulter showed the worst customer service tonight. I placed an online order at 6:30 and received an email with the expected ready time of 7. I arrived at the restaurant at 6:55 and patiently waited for my food. At 7:15 I was given our order, but it was the wrong food. I waited 10 more minutes to get the right order but then it was missing part of our food the second time. So, I waited for about 15 more minutes. I then asked to speak to a manager because I had been at the restaurant for almost 45 minutes and still had not received all of my food. The manager said he could refund me my money since I had already paid, but then he came back and said he could only refund me half. When I told him I would like a full refund due to half of my order now being cold he proceeded to grab my food off the counter and throw my entire bag of food into the trash can without a word and stormed into the kitchen and then would not return to talk to me. I left the restaurant with no food and no refund. I will be calling the restaurant tomorrow to speak with a general manager and get my money back but this restaurant won’t be getting our business again. Jeff is the managers name. In no situation is it acceptable to throw a customers food into the trash can when they have already paid for it in full. Nobody could give me the name or number to Jeffs boss so if anyone knows please let me know. The rest of the staff was friendly and apologetic. My only problem is Jeff...