Dutch Bros Coffee — Restaurant in Amarillo

Update...went to Dutch Bros again today and just continue to be impressed. My child was with me and she has a great deal of Sensory issues. She had a meltdown prior to us going to Dutch Bros. So, I ordered her favorite Smoothie when we arrived and forgot to ask about the whip cream. The whip cream did not come on her drink. I caught a young, blonde hair guy wearing glasses and asked for whip cream on her drink. He not only brought whip cream, but sprinkles as well. When this young guy took the time to go above and beyond more than he had to, I feel in love with Dutch Bros even more! I don't know the guys name, but he truly made a rough afternoon so much better! In fact, he saved the day. It's true...not all heros wear capes!

Dutch Bros is awesome! The customer service is spot on! There are so many drinks and flavors to choose from as well. Best of all, their prices are way better than our other coffee shops here in Amarillo! I love to shop local, but I'll go where they go above and beyond:...

I couldn't decide if I should give them 2 or 3 stars but I went with 3 stars because when my order is correct, it's very good. My boyfriend and I go there every now and then, he goes more often than I do and he will often order drinks for both of us. The drive thru often takes a long time and I won't go if there's more than a couple cars in line. When my coffee is made correctly, they're very good. I rated their service 2 stars because twice my boyfriend has went there, ordered coffee for both of us, brought the drinks home and they were milk shakes. I feel like.. when you go to a coffee shop at 7-8am and order drinks, you shouldn't have to specify you don't want a milk shake and if they think you want a milk shake that early in the morning, they should ask...

I went in line one day at 7:20 and didn’t get my coffee until 7:50. A week before it took about the same time but I wasn’t able to get my coffee because I was going to be late for work. They take way too long and the employees try too hard to be friendly when they obviously have to follow a script. Their lines get so long because they take too long talking to other people having full conversations when many people are clearly hurrying to get to work. I saw one of the employees petting a dog and then he started recording himself giving the dog whip cream and I don’t care about that but the fact that there is a long line he took way too long messing around. Coffee was...