HTeao - Amarillo (Hillside & Coulter) — Restaurant in Amarillo

Friendly, polite, cheerful, helpful, courteous, prompt, good produces, fresh, clean,. What a well run business should be. I go to the Wolflin store. I'm updating because 2 out of last 3 times I have not received what I ordered on-line. I order mini gallons, Peach Ginger, Georgia Peach, DECAF BLUEBERRY and all are unsweetened. I have received Peach Ginger, Georgia Peach, DECAF REGULAR GREEN TEA all unsweetened. Due to my medicines I have to take the blueberry and 2 Peach help me. Please, please recheck how you prepare orders. I have received sweetened Peach Ginger and have had to adjust. I try to catch this as a pick my order up. I understand you are very busy. However, I order at least once a week and try not to go when you are at peek hours. Thank you for your consideration. I have been buying from you since you opened on Wolfin and have been very pleased with your service...

So I’m quite the regular at HTeaO and have been to many of their locations, I mean I wouldn’t move unless I knew there was one close! All I drink is sweet peach ginger I get 1-2 gallons every 2-3 days! Yes I’m addicted! I do also buy a lot of H2O for us, the ice maker and the pup! I can say I wasn’t sure if I would love the location in College Station but when I say they exceed my expectations every time! I have yet to get a bad gallon or bad service! When I explained my love for the tea and referenced reverse osmosis the guy knew I wasn’t playing around! Get up, get out and run to your HTeaO it is ALL ITS...

Employees need to be trained. I asked for a drip coffee. Plain and black. Young team member asked me to point it out on the menu, asked multiple other coworkers on what he was supposed to make- then took multiple breaks to go ask other questions because he had never made coffee before. My drink I was handed- a latte. Total time waiting was nearly 20 minutes, not an apology in the entire timeframe. I asked for my receipt, was not given one. I’m not upset about the wrong order- I’m upset about the lack of information & clarity given to team members that leave customers...