Dairy Queen — Restaurant in Amarillo

So, I just went to this location. I ordered a burger and a Carolina reaper taco. It's a small, unique parking lot, and I have my pickup truck and travel trailer hooked up. Also, not to mention I have my two-year-old little girl with me alone. So, I have to park a ways away and walk over, which was fine. I order the food, get back to my truck, put the baby away, and open up the burger. To my surprise, I find a hair in my burger.

At this point, I'm thinking, "Oh gosh, okay, I'll just pull up pretty close and go to the drive-up window. I'll walk over and just let them know." So, I get to the drive-up window, and the first thing I tell the lady when she opens the window is, "I'm sorry to come like this, but it's hard with a baby and this huge travel trailer, as you can see. I have an issue I need to speak to you about." She tells me, "I have many customers right now, and I can't help you." There was really nobody there. Then, I told her there was a hair in my cheeseburger.

She proceeded to walk away, and then I threw the cheeseburger on the floor in the restaurant and told them to keep it and eat it themselves. The manager's name is Britney. She is super unprofessional. Now, I'm out $16.00 and still...

If there is a dumpster behind the county jail, you might want to consider eating there instead of at this place. I waited a month after my early April experience to make sure my review was not unduly influenced by travel exhaustion and frustration. It is not. My onion rings were hot and fresh. The manager was bagging my order as the cook was pulling my burgers out of the microwave. When I Asked why, the cook said it was so everything would be really hot. When I asked if he had just cooked the burgers fresh, he said yes. When I got to my hotel room - 1/10 mile away - I discovered that the 4 burgers were cold, three of them were not what I ordered, and the fries were cold. Only the onion rings were hot. When I called to complain, the manager said she would "talk to the cook," which I found laughable, since she bagged my order. Look For the dumpster, or any place but this sorry excuse for a purveyor of food and blot on the name of Dairy Queen. I might have been more forgiving had I not seen that others had exactly the...

This Dairy Queen consistently has the worst temperament of the staff. Tonight I went and got 20$ worth of treats for my fam and the lady was rude. I don't expect you to be happy-go-lucky on a Sunday, especially on Easter, but if you wanna blame someone I am not the one to blame for that. After we ordered, I clarified my order since I had an add on and she got really defensive once I asked her "this is chocolate strawberry right?" I made sure not to have an attitude because she was dry at the window and I did wanna make her upset, but I also wanted to make sure my order was right since I bought an add on. She then had a tone with me about it. I miss when people were nicer. I'm not coming back to this location, and I'm sure the staff are totally cool with not getting enough business cause I doubt they get paid...