Red Robin Gourmet Burgers and Brews — Restaurant in Amarillo

First off. I love red Robin, I love bottomless I love bottomless Ranch. And nobody can touch campfire, I mean come on. But I have a problem I'd like to share, the problem is recurring, there's a woman and I don't like point figures, the lady boy who's also a boss, I think her name starts with a t. When she sat us, she didn't even look at us, and I'm not the best looking person, but I have anxiety. This caused a sudden attack, I was so self concoious, I looked into my bag, the Xanex was gone. The lady boy saw my situation unfold, she was looking at me. She come over and spoke softly and asked if everything was okay, when she looked at me my anxiety grew, she leaned over the table, asked if I needed something anxiety, I obliged. And this is where my story begins. So there am I, fry fill in hand Ranch anxiously awaiting the dip. The salt and oil on fingers, I love the seasoning. So I took a dip, was in Ranch Wonderland as the freshly fried spuds enter my mouth, it rested on tongue for a moment, tasting every bit of salt. I'm in heaven. I sit there and patiently away the onion tower, the lady boy deliver the tower, this tower had 14 onion rings, that's right 14. That's one more then 13. How many onion rings the tower comes with me. The campfire was half empty, sauce dripping down the tower. But I'm happy. I go to the bathroom, I hear Will Smith over the intercom, I love that guy. Have you seen I robot?!?! I mean come on. When I returned the restroom, they had cleaned my table, in shock I run over to the bus Boy, onion rings wet from water and Ranch, but that doesn't me, I reach in the tub, I make awkward eye contact with the bus as I dig my destroyed rings. When I sat back down I noticed, this pill close friend of. His name is Xanax. Just as I grab the pill the lady boy comes in, and asks if this is what I wanted. Again, I obliged. It was a stronger dose then I was use to. I realized lady boy had much more problems than me. The general manager did stop though, I think her name is meow? She looked native American, I guess that's her tribes name. But anyway, I found it extremely unprofessional that the lady boy would offer me a mild altering drug, twice. I...

They’ve remodeled the place since my last visit. The bar area looked very nice! I came in with my father and 3-year-old son around 3pm, after the Sunday lunch rush. The place wasn’t crowded, but I could tell that it had been very busy as the servers were still putting the dining room back together and seemed wiped out (I waited tables for years, so I know the look well). Our server was very pleasant and attentive. I appreciated how he made sure to engage with my son, even though I could tell he was just totally exhausted. The staff seems to work together well and all were courteous.

The drinks and food came out pretty quickly and I enjoyed the meal. I liked having the small screen at a table. I was able to put on a cartoon for my son and have a conversation with my dad. I also saw that there was the option to reorder drinks and put in a kid’s meal right away, which is a godsend for parents. However, after a few cartoons, I would go to select another free VIDEO for him to watch and would not be able to access it because each attempt would have a pop up telling me I had “total access” to all the GAMES available and to click “ok”....followed by “to continue with your $1.99 purchase” in a different, smaller font that was clearly intended to be overlooked. Not only did I feel that it was a deceptive attempt at tacking on extra charges, I was put off by how i plainly selected “cancel” as not to be charged, then would try to access a clearly labeled free cartoon that had JUST played not 10 minutes prior—and have that SAME deceptive clickbait message pop up. I work in marketing for a living, I know what I’m looking at when it comes to calls-to-action and conversion, and this type of “pay access” is not good industry practice. It could be possible that this was an isolated hiccup within the program or the tablet it runs on, but somehow I just don’t think it’s an accident.

This is a great stop for a casual meal, especially if you have young children with you. Food and service were good, but If i had someone tell me they were choosing this restaurant, I would make absolutely sure they knew about the issues encountered. It’s too easy for a child to accept those charges while trying to...

The online Red Robin site “delivery” function is a disaster. Not only did they not get my full order delivered, they made it impossible to track down and get my order. When I went to the store in person (not the thing you want to do if your aim is to have something delivered), the manager acted like they didn’t deliver, and blamed any problems on me. They inferred I was wrong about everything and likely lied and attempted to steal food from them.

When I asked for the missing food item, she said she would not do it even though I paid for it and clearly did not get it. I told her that was very bad customer service. I asked if they were going to provide the missing item, and she said she would not. She said that’s my responsibility once it leaves the store.

She and another onsite employees told me repeatedly Red Robin does not provide delivery and therefore they’re not responsible for any third party delivery. I told them and even showed them on my phone the “Delivery” feature in the Red Robin site. They said they didn’t know what that was but it certainly wasn’t Red Robin and any problems I had with a third party delivery service is on me.

I might understand the response if I had ordered through DoorDash or Grubhub. But I did not. I ordered directly from Red Robin. If Red Robin chooses to use one of the delivery services for orders placed directly with Red Robin instead of having their own delivery folks, then they are responsible for getting the products delivered. If there is a failure in their system, it should not be blamed on the customer. A response like we apologize for the problems you are having in getting your order. How can we help make it right. Instead I was accosted and blamed, and made to feel like a liar and a cheat.

Who needs that? No more Red...