Panda Express — Restaurant in Amarillo

I placed a mobile order here two weeks ago and it provided me with an estimated pick up time (roughly 15-20 minutes after placing the order). I arrived at the location about 5 minutes after it was supposed to be ready; it was not. I waited about 20 minutes until they finally had my order ready...making it roughly 45 minutes after I placed my order before I received my food.

Fast forward two weeks to yesterday evening... I ordered the bigger plate with super greens, kung pao chicken, and (my favorite) black pepper angus steak. The latter requires an upcharge of $1.50. When I returned home with my order, I found that the scoop of black pepper angus steak was MOSTLY VEGGIES...there were literally TWO PIECES OF STEAK!!! So, not only did I pay extra, I paid for a whole bunch of vegetables, and hardly any meat.

I have never had this problem before...but when a restaurant charges me extra for certain items, and then doesn't give me a sufficient amount of the ingredient that I purchase that premium item for...i am not happy and unlikely to return. This makes two issues in two weeks at this location. Let's get it...

I was disappointed and upset with Panda Express. First your menu shows a list of entrees but doesn't say there is a premium price for certain entrees just a price by the plate and amount of the plate. So of course the stuff that looked good was n additional 1.25...and everything I wanted was an additional 1.25. So a bigger plate listed at 10.50 was bumped up to 14.25, add the drinks and another charge and I'm paying 41 plus for a family meal. At that price I could have went to a steak house and felt like I got a deal. Second, the fried rice was dry, no sauce or seasoning in the world could have saved it. And third, diet coke as the only diet drink is just plain sad, diet coke to me is what I image lacking wet pavement would taste like. The unsweet Tea however was one point. Overall I'm not coming here again. At prices and a selection like this, just pass and go to a steakhouse or settle for a gas...

The young man at the counter was very kind and friendly; he served us and cashed us out. We were the only ones in line so we got through quickly.

The serving station was full and orderly. Our food was hot, fresh and very delicious. My only complaint is that the lo mein noodles were chopped up into tiny little pieces, so it made the noodles hard to eat with a fork, but still very tasty.

The dining room was clean and tidy. Just a few tables needed attention but we were in just after lunch time. The drink station was clean and organized.

The women's restroom was very clean and stocked well with paper products. I did notice there wasn't a baby changing station. I'm assuming the men's room didn't have one either but the condition of the men's room is unknown as we didn't use it.

We'd be happy to choose this location for...