Thai Town Restaurant — Restaurant in Amarillo

My wife & I have been eating here quite a bit the last month or two & have been eating variety of dishes (about 15 so far) on the menu. We have been very delighted with all the dishes! The pics I’ve attached show two of our favorites! The spring rolls are superb and the Udon Pad Kee Mao with pork is excellent!!! Due to dietary constraints, we order it without bean sprouts. We also omit the Asian basal. (We haven’t acquired a taste for Asian basal.) However, the chef staff has ALWAYS made the changes we requested, without fail!!! The service is outstanding! (Yes, there is some wait time if they have a full house..which is a challenge for them. BUT, all food is cooked from scratch! It is worth the wait!!!) The ladies there are top notch! We love them ALL for their great smiles, attitude, and sincerity!!! They work HARD! The restaurant is nicely decorated, very clean and relaxing to us! For freshly cooked dishes, fresh vegetables, fresh noodles, lean fresh meats and great cooking Asian skills, only 5 stars seem insufficient for the enjoyment we derive by frequenting this establishment!!! The only thing missing is Asian duck dishes which we love so much. (Maybe, they might run some specials featuring occasional new menu items on a limited basis!!!)

However, this is definitely a working man’s restaurant! If you’re familiar with Asia, you’ll taste the tastes of their culture here...

I had a pretty disappointing experience at Thai Town in Amarillo. While the food is actually good, the customer service and card fee policy left a lot to be desired.

They charge a 4% fee for using a card, which I think is excessive—especially since they don’t clearly post this anywhere. When I told the cashier I didn’t want to pay the fee, she had a noticeably bad attitude. She didn’t smile, avoided eye contact, and just generally made me feel unwelcome. She called over someone else to help her, and even then, the attitude didn’t improve.

Eventually, they reduced the card fee slightly, but the way it was handled was awkward and passive-aggressive. When it came time to pay, she held out the card reader without saying a word, just staring off into space and waiting for me to figure out she wanted me to use Apple Pay. After an awkward silence, she finally mumbled “you ready?” instead of just clearly communicating.

The food might be worth coming back for, but I’d honestly think twice because of how I was treated. If you do go, bring cash—unless you want to pay extra and deal with unfriendly service.

Edit: my original review was 3 stars. This has now dropped down to 1 star due to them continually adding the...

After a long travel with two teenagers, I wanted a good meal, and Thai food has always (now usually) been a good vegetarian default. My kids? They humored me.

To start, I have to say that the food at Thai Town was decent. Portions were generous and the food tasted good. My review has more to do with my experience at the restaurant.

First, getting a vegetarian version of pad thai was a bit complicated, because it wasn't on the menu. I had to ask. A bit of a surprise, but okay.

Second, vegetable pad thai was the secret option, but getting tofu pad thai was kind of a "you can't get there from here" type thing. This kind of makes sense if pad thai with tofu isn't a considered a standard option...I guess? I have eaten at a lot of Thai restaurants in a lot of places, and this was a disappointing first.

Third, when it was clear we were ready to go, we were sort put "in the weeds," or ignored. Hence, this not-so-happy review. I will not be a return customer.

If you do go to Thai Town, I would recommend ordering something straight off the menu. You should get some good food and have a better dining...