Culver’s — Restaurant in Ames

BEWARE! FOOD POISONING!!!! I would give Culver's in Ames a -10 if that was a choice. Unfortunately, it was not an option. My husband and I ate dinner at C ulver's in Ames. I had a kids meal with chicken tenders and coleslaw, and he had fish and french fries. Within hours of eating there, I started to feel sick. I developed dizziness, nausea, and diarrhea. By the next morning, I had explosive diarrhea, great fatigue, horrible stomach pain, and joint pain. I am a nurse practitioner, retired, and knew that these symptoms were from contaminated food. I was not ill before eating at Culver's! My husband was not ill bur he did not eat the coleslaw. I suspected that the cause was the coleslaw and that someone who worked at Culver's went to the bathroom, had a bowel movement, and returned to make the coleslaw without washing their hands. I became more and more ill and subsequently went to see my physician early the next morning. My blood pressure was extremely low, I was cold and clammy, and by that time, I also had blood in my stools. My physician ordered lab tests which confirmed that my white blood count was elevated. This would indicate an infection. He also ordered a Cat Scan, which showed that I had infectious colitis, which I am sure was caused by the coleslaw. My physician confirmed that as did the radiologist who read my Cat Scan.. My phsician prescribed pain medication, nausea medication, and 2 antibiotics for 10 days, and told me if my condition worsened, I should go to the emergency room. I decided that the responsible thing for me to do was to call Culver's and speak to the manager about this issue. I used to have my own business and would have wanted to know if there were problems affecting other people so that I could correct them. I spoke to the manager, told him the problem, and he immediately asked me what other restaurant we had eaten at. I told him that Culver's was the only place we had eaten at away from home. He then went on at length that their policy was that their employees wash their hands after using the bathroom; further, that they then put on plastic gloves and only then make the coleslaw. I told him that I did not believe he could follow all his employees into the bathroom and watch them wash their hands or observe all his employees while they were making coleslaw, and obviously someone had not followed their policy or I would not be so ill. Furthermore, I told him that he apparently cared more about making excuses, explaining his policies and denying that this happened and. I told him the test results, and he put me on hold. When he continued the call, he again made excuses and went on about his policies and said there was nothing he could do about this and he did not believe that one of his employees did not follow protocol. I told him that I was not expecting him to do anything for me, that I was just calling because I thought he would want to know about this problem. Further, I ended the call by telling him that he was obviously more interested in making excuses and denying the problems they were having than finding out that he had a serious problem on his hands. I then told him I was hanging up, which I did. After my phone call with the manager I realized that Culver's in Ames has more serious problems that the coleslaw. In my opinion, their manager needs an extensive course in dealing with...

I've worked here for a few months now, and I am moving away soon, but I would like to say that I have had so much fun working here! There have been a few bumps along the way, but I couldn't have asked for a better first job. I've always kind of struggled socially, but working here has helped me build up more confidence and has helped out a lot with many of the mental problems I've had. I have nothing but positive things to say about this place, and even eating here is great! Not just working. During the month of October, I recommend the Curderburger. You will likely regret it afterward, but it is 110% worth it 👍 Chicken is pretty good, the custard is absolutely amazing, all the sides I've tried are great! (Though I have heard the mashed potatoes are a bit bland). I usually order the Mushroom Swiss Single with either fries, cheese curds, or onion rings, depending on how I'm feeling that day. I also like to get a concrete mixer or shake. I still haven't tried the malts yet, but I might soon. Overall, 9.8/10 for me. I would definitely recommend eating here or...

This is my first review. But I feel the service I got warrants it. I was at the Marshalltown, IA Culver's where I ordered a single butter burger with cheese and a small mixer in the drive thru. I was asked to pull ahead to wait for my order to be delivered. I waited 20 minutes while watching everyone ahead of me and those who ordered after me get their food. I asked three workers where my order was. "I'll check on it". The last time I asked, the worker said something about my order ticket not printing. I still had to wait an additional 10 minutes to get my meal. When it was delivered, no apology was offered. Just a lukewarm "have a good night" was said. And there weren't any napkins in my bag. Bad experience, but I learned my lesson; stick with Chik-Fil-A where they are friendly, fast and they don't mess things up. And should they ever mess an order up, they own up to it...