Jimmy John's — Restaurant in Ames

The only reason this is receiving more than one star is because the employee, Jonas. On 12/15 we volunteered in the kitchen at the Ronald McDonald House in DSM all day and my husband and I needed to grab some food before heading home with our infant that had gotten crabby after the long day and 50 minute care ride. It was 18 minutes before closing and when I entered I did ask to make sure it was okay that I still ordered because I have worked in the food industry before and I know how frustrating it can be to order before closing like that. Whoever the other employee was that was working started cursing audibly- not even trying to hid it, was literally throwing the meat that he had to cut for me around, slamming things on the counter. He did not put gloves on either. Our sandwiches were slopped together with unevenly cut pieces. Jonas was very nice, I still tipped him. You could tell he was embarrassed by his co-worker's behavior. I am unsure the other employee's name but I made sure to ask about Jonas' because I wanted to ensure he was given a pat on the back for staying calm in the situation for how young he was. I will take the extra 10 minutes to drive to the further JJ's next...

I don’t want to see anyone in particular get in trouble. I was in there a few weeks ago and I watched the person at the cash register, (who was a very polite individual) take my order with gloves on, use the same gloves to give me my money back, then go over and make my sub with the same gloves on. With how dirty money is and Covid going around, we thought that was unsanitary. Me and my daughter took our subs and threw them away after we had left. Please change your gloves in between messing with money and change and then making a sub. Thank you and have a...

I stopped in this evening to get sandwiches. There was only one guy working. I felt bad for him as it was very obvious he was overwhelmed. He was pushing the keyboard very hard and kind of rude. When I got to the car I discovered one of my sandwiches was not correct. I went back into the store and he claimed it didn’t ring up the way I asked although he couldn’t give me a copy of my receipt. He said he was “slammed” and asked if I could see he didn’t have any help. He then charged me for another sandwich. No apologies or a smile or...