Dairy Queen Store — Restaurant in Ames

DO NOT EAT HERE!!!

Food was awful! I can’t believe how bad this place has gotten. I used to come here all the time because the food was fresh and the staff was friendly, but that’s not the case anymore.

I got the pork loin sandwich, which was bland beyond belief, cold, and the worst part was the onions. They were completely green and not even remotely ready to be served. They were stringy and utterly raw. I used to love the onions and the sandwich in general, and was shocked to bite in and taste a disgusting green onion.

I also got cheese balls which used to be my favorite item on the menu. I was beyond disappointed to find them cold, overpriced and worst of all: completely bland.

The woman working the drive thru window was rude and sarcastic when I asked her about the new item; the flamethrower. I remember when the staff used to be very nice and pleasant.

Overall I couldn’t believe how this place has changed. I certainly won’t be trying this place again unless they make serious changes. Waste of money for overpriced, nasty food. I will be letting my friends and family to stay from this place.

Thoroughly...

Went through the drive up for 2 large blizzards, placed my order and proceeded to wait about 10 minutes. 3 cars ahead, not moving. No one behind me so I thought I’d just go in and grab them. I was sure they probably had them ready by now. I go in and said hey I was in the drive Through but the line wasn’t moving so I thought I’d come in and grab the blizzards. I’m met with snooty attitude, refusal to serve me, and told I have to wait my turn. I’m like whatever… proceeded to wait and be ignored, then when my “turn” came up, she blinked excessively and said my total. I handed her my card as I was ready to go.. she TURNS AROUND. Grabs them all ready made from the freezer and hands them to me. Basically made me wait to feel in control of something but she was unreasonably out of line with her attitude and unwilling to provide customer service. She could have just said “oh that’s fine, we already have them made anyways. I’ll grab your total”. Nope. 👎🏼 miserable employees with desperate need of attitude adjustments. I would give 0...

Went through the drive through this evening and presented the cashier with a coupon after giving him the credit card. He refused to accept the coupon, saying he'd already processed the payment. Several minutes later, he came back to the window. Silly me, i thought he was going to apologize and offer to run the coupon after all. But no. He told us to pull forward to wait even longer for our order. There was only one car behind us in the driveway, so they weren't busy. It was cold out and we didn't feel like wasting gas, so we went inside to wait and wede greeted by the same terseness and high handedness by the cashier. The food was delicious as usual, but if I could give zero stars on the merit of the service...