Domino's Pizza — Restaurant in Amherst

First, you can't do special orders online, and when you call this particular store on Broadway in Lorain you do not get the store, you get someone else who knows nothing about the place you're trying to place your order with, and they will not take specific orders either, they put me through to the store after rudely telling me you have too many special orders then the store told me he wasn't allowed to take any orders. So, I went back online and just ordered what I wanted the way it comes, which was a very big disappointment! Our steak sandwiches had what looked like one thin slice of steakum crumbled up on it, and the bun was so over toasted that the cheese was hard. The pizza was a new one they just started doing, we ordered a small which was almost bare which was supposed to have several toppings, it was supposed to be thin crust but they sent thick crust. We will never go back there, and the worst part is that before this place opened downtown we always ordered directly to the store in Amherst and never had any problems, however since this place opened Amherst doesn't deliver to us anymore, so unless we have time to pick-up looks like we will be using Pizza Hut who always gets their orders...

I placed and order online for 2 subs, 8 wings and 1 cheesy bread at 3:12pm and it was supposed to be a 26-36 minute delivery time. Well I called Dominos at 4:10 telling them that it was almost an hour and I still have not received my order. I was told that they only had one driver and that they would be there in 1 minute. I was very upset because it was taking much longer. I talked to the manager and he apologized and said they were really busy and that the order should have said it was an hour for delivery. I told him that my email confirmation did not say that. Then he said she should literally be pulling in your driveway any minute. Well I asked for credit because of the hassle and he said he would give me partial credit. I said ok. Well we waited an we didnt get the order so I called again at 4:20. He again apologized and said the driver should be there any minute. I told him that is what he told me last time! I was not happy. He said he was going to credit my order. They finally came at 4:35!!! It was ridiculous!! My food was cold and not good at all! I am not happy with the food...

Horrible experience!!!! Called in a carry out order, took my order said 45 minutes. That's fine... right??? WRONG! Waited 45 minutes, showed up only be told that my order wasn't even put in yet...ugghhh! Then on top of it I wasn't the only one that had to wait (I've waited an additional 30 more minutes on top of my 45 minutes). The phone rang, and rang, and rang while I sat in the lobby with other customers waiting for our food and a female employee stated "let it ring, no more orders, I can't handle this" very loudly for all to hear. Come to find out that employee stated she's the General Manager and couldn't take much more that she worked 60+ hours. I do have to mention that a driver was working the oven and preparing the to go orders (which wasn't his job) and did it very professionally. Kudos to you sir! Thank you! Maybe the GM could take professional lessons from you. On top of it all....the pizza was undercooked!!!

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