Panera Bread — Restaurant in Anaheim

This review is based on my experience via the drive they at around 1205pm. This was before the lunch rush and I was the 3rd car in line to order. The dining room itself is closed and there is a banner out front informing you it’s drive thru only. I ordered a flat bread pepperoni pizza and a cup of turkey chili. After ordering my food (no total given to me until I got to the window) it took almost 30 minutes to get my food. Maybe someone before me had a big order, no way to tell but it took a long time. Leaving the parking lot, cars were already backed up into parking spots waiting to order via the drive thru. Who knows when they’ll open then dining room.

The Food: It was definitely not worth the 20 dollars. First the pizza, it tasted like the frozen pizzas you buy at the store and heat up in your oven. The sauce was the orange colored stuff that tastes like tomatoes. The cheese was just the regular amount and the pepperoni itself was greasy. Would I order the pizza again? No. It tastes and looked like frozen pizza to justify paying that amount for it. For what I paid, I want something that resembles tomato sauce and not bland tasting. I got a cup of turkey chili. This was more like a soup not a chili and thick. The flavor was good and even though it wasn’t thick like chili I’d order it again.

To summarize, drive thru took long too long for me to come back again especially when I’m on a lunch break. The pizza and chili looked nothing like the pictures. Maybe it’ll get better so I gave it...

Placed a huge order today at 12pm, the app said the order was too large to be picked up asap so they scheduled it for 1:30pm. Totally understandable, I ordered $130 worth of food. To ensure my order was received, I tried calling the store 6-7 times but no one picked up. While trying to multitask at work, I figured they were swamped and felt reassured because the app showed my order as confirmed. However the problem arose when I arrived at Panera to pick up the order at 1:30pm. No one could even locate my order and finally the head employee found it on a printed sheet of paper in back. She told me the system was down all morning so they hadn’t started my order yet. I asked how long she said 30 minutes but others were ahead of me…. I understand others are ordering but that’s not something you tell a customer who ordered at 12pm. Order was actually ready pretty fast, she was 100% correct it took 30 minutes. Went out to the car and wanted to double check the food to make sure everything was there. I was missing 2 sandwiches and a salad. This is what really made me upset. To have a system down. Fine. To make me wait 30 minutes to correct a mistake. Fine. But to hand me an incomplete order after I paid $130 for it is just not ok. Next time I need to place an office order I’ll try the other locations. Maybe they’ll answer the phone so I can avoid this...

I go to this Panera pretty often so my review is not based on a one time visit. Let me start off by saying that this staff is full of people that clearly don’t care about their job & it’s probably the reason this Panera has the worst service. I can be standing at the register for 10 min before anyone acknowledges my existence or takes my order. The drive-thru is a ridiculous wait… about 15-20 min with 2 cars ahead of me. And not only has the iced tea machine not been functioning properly for over a month now but their tea tastes rotten, old, and expired for the last 2 weeks. It’s absolutely disgusting and clear that the staff don’t bother changing it or making a fresh batch. I’ve always loved Panera but from the few in Orange County this is definitely the worst one. I hope a new manager can come on board and address these horrible customer concerns and reviews because it seems no one...