Baskin-Robbins — Restaurant in Ankeny

We heard Baskin-Robbins had a new location open up in Ankeny, so I took the family to go and give it a try. Immediately upon entering, we felt a very unwelcoming vibe. Nobody said hi or greeted us, and when asking for samples we were constantly asked what we wanted to order. Their demeanor came off as if they were in a hurry and very busy, however this was at 9:00 PM and there wasn't a single other customer in the store besides us. We also tried using a mobile coupon, which they were able to scan and verbally told us it went through and worked. I should have double checked before paying, but in the end I realized on the receipt that the coupon never actually went through. I brought this up and the solution was "it's still on your phone, so you can use it next time you come". I eventually reached out to corporate regarding this issue and was told they'd let the store know and get back in contact me. I ended up being ghosted even by corporate themselves and they will no longer reply back.

Absolutely terrible location as well as a terrible business overall. We won't ever be back and we'll make sure to encourage others to avoid...

My sister placed a mobile order at around 9:20pm and I went through the drive through to pick it up. I was very nice to the lady and she told me that it hasn’t print yet and that “they haven’t even started it”. I was fine with that and decided to go inside and order something for myself. Thinking to myself wow she isn’t very friendly. Then I went inside and the younger girl was great and helped with a smile on her face. Anyway I let them know I was going to wait for the mobile order for my sister and sat down. Then the older lady proceeded to tell me that she needed to see an email confirmation. I call my sister and she looks and it now says they cancelled her order. The order was cancelled after I sat down and had ordered my ice cream to eat while I wait. Evidently she just didn’t want to make my online order. Also as I sat there waiting, there were several people that went through the drive thru. The older lady continuously muted herself and talk about how dumb everyone in the drive thru was. I was not the only one that could hear this. Terrible experience from...

I brought my daughters to Baskin Robins late this evening. We ordered 3 milkshakes and 1 sundae. The milkshakes were glasses of milk with a teaspoon of ice cream all 3 were flavorless and terrible compared to what we have had from Baskin Robins in the past.

To add a little extra to this transaction, the woman working the drive thru was rushing us, she was unable to identify the shakes when she handed them to us (neither could we, they were all super white), and she was colder than all the ice cream in the freezer.

2 conclusions today: avoid the crew working this evening and don’t order the milkshake. I hope to one day soon be able to change...