Fresh Fit Meals Ankeny — Restaurant in Ankeny

Edited Review: Originally gave 1 star review due to service received with an employee over the phone. Never have had an issue with the food, as I've ordered many times before. I changed and edited my review, as the owner, Aaron, reached out and made things right with us. He was apologetic for their mistake, which was a communication error between Urbandale and Ankeny store, that caused an unknown delay with delivering my meals. I appreciate him reaching out and trying to make his customers happy and mending mistakes on their end.

Original: I ordered meals for the week on Monday to be delivered on Wednesday from 4-8 pm.. I called at 8:10pm because my meals weren’t delivered. The lady on the phone looked into it and said “oh yeah I see everything is there online/submitted like you said and looks like the order was printed off on paper but wasn’t grabbed to be delivered or made, so do you want to cancel or have it delivered tomorrow.” And I responded and questioned why that happened and said that they didn’t seem to have their business take any accountability and the lady on the phone was 0% apologetic. I even said well it seems like you don’t really care too much about this order being messed up and forgotten about.. and she responded in a snarky tone “ok? Do you want to cancel the order then?”

I had an expectation of meals for this evening and for lunch for my family and I, and it fell through. I hope they know that it was more of an inconvenience to me than anything and the lady taking phone calls is not sympathetic or apologetic at all. Won’t be ordering from them again. Very unorganized...

We have had a lot of experiences with food prep services but this is the only one that we come back to time and time again. The plans are spectacular and it's nice to not have to think about cooking or going to the store or even deciding what to make. The food is delicious and fresh. It stays fresh too.

But that's not the only reason we are leaving this review. We had a minor error this week with order and they went above and beyond to make it right. Light-years above and beyond. Not only that, but when they made it right, they delivered right to our door.

And still it's not even all of the reasons I'm leaving this review. My husband mentioned he was having surgery the same day they were set to deliver, the entire store sent him a get well card. That is the shiningest example of customer care we have ever experienced.

This company cares about people and we felt that wholeheartedly. I hope you read this and choose to give...

I’ve been going to fresh fit for almost 2 years now and while I don’t write reviews often, these guys (and gals) more than deserve it. The convenience of their meals is unlike any other place, and the food is honestly amazing. I love coming here post gym for a protein shake, and stocking up on nutritious food and snacks so I can keep my calories in line. Whatever your macros are, they’ve got something that tastes great. The staff are the best, with amazing recommendations and incredible service. Incredible place that will always have...