Conor O'Neill's Irish Pub — Restaurant in Ann Arbor

I want to preface this by saying that I know that restaurants can get overwhelmed when it’s busy, and it was definitely busy yesterday with the soccer game in town. But this does not excuse the disappointing treatment I received from the staff at this establishment. We had a group of 11 people, with 1 person arriving ahead of the rest to reserve our spot. My sister called me on our way there to let me know that there was a line outside, and to let the bouncers know that we had a group waiting for us inside already, and that they might give us a hard time about it but it should be ok. It was not OK. The bouncers insisted that we go wait in the line that was nearly a block long, even though our group was already inside. This makes no sense, because the group that’s inside would have had to wait even longer to place their food order while we are waiting in the line, just to get up to the front of the line to AGAIN tell them that our group was already seated. I told them again that our group was inside, and a man that I assume was the host came out and told me that we’d have to wait. I insisted that we had already been seated and just needed to join our group. Then another gentleman (manager possibly?) came out and said that if I didn’t change my behavior I wouldn’t be allowed in. This was really confusing, because at no time did I shout or swear, I was just repeatedly asking to be allowed to join our group. Why should this have been a problem? Then my friend spoke with him and explained the situation, and he was allowed in to go find our group, while I was pointed at and explicitly told that I had to wait outside and that I was out of line. Upon their return, I was told that I could come in, but that I was on “thin ice”. As we tried to make our way in, there was a misunderstanding that we should only have had 10 people in our group, but the 4 of us waiting outside would have made 11, which could not be accommodated. 3 of us left at that point because it wasn’t worth the hassle. As a female, it was disappointing that it took my male friend speaking to the manager to understand our situation. I won’t be back and would recommend going elsewhere if your group is larger than 5. We ate at plenty of other places in Ann Arbor that were perfectly accommodating to a group of 11. Conor O’Niell’s was unfriendly and unwelcoming-not what I expected from...

Wish I could give it no stars. Went to O'Neill's for new year, what a horrible experience.

We called ahead to make sure they were family friendly and explained we would be going with a child. They said it was okay but that they did not have a children's menu. No problem.

When we get to the restaurant the place looked great but their dinner was cold and bland. We were okay with that and just wanted to make the most out of the night. We (including the child) went to the EMPTY dance floor and began dancing, then we would take a break and go back to the EMPTY dance floor. The manager approached one us and said the "kid" cannot be on the dance floor. We were infuriated. The dance floor was empty and the child was having a great time dancing (he actually got a few people that were just standing around to dance too). We felt so uncomfortable that we asked for our money back so that we could leave. The manager said no that there was no need for that, but what do you expect if you came to an empty dance floor and approached us in front of everyone and said to remove the child from the dance floor.

Honestly, if the manager would have waited until the place was packed and looked to see if the child was still on the dance floor (which I can guarantee he would not have been), things would have gone a lot differently. I understand the child being asked to be removed from a pack dance floor, because a child in a packed dance floor is a liability, but the place was still empty and he made my family and me feel uncomfortable.

We approached the manager again and asked for out money back so that we could go home and spend the rest of new years there. Once again, he did not want to refund us our money. We had a horrible start to our 2018 year all thanks to the lack of customer service of this place. There were multiple alternative that the manager could have taken and he did not 1) Refund our money so that we could go home 2) Knowing that we were going with a child we could have been seated in a back room table that they had 3) They could have waited to see if, when the dance floor was pack, the child was still there and, if so, then ask to remove the child. Unfortunately, none of those was the case and because of this I DO NOT RECOMMEND this...

I've never felt the need to write a review before, but my recent experience at Conor O'Neil's has left me utterly shocked by the appalling treatment I received. Having worked in an Irish Pub during college, I understand the stress, especially on game days (and St. Patty's Day lol). I consider myself a nice person, and I certainly did not deserve the treatment I received from the manager.

I visited Conor O'Neill's to watch the UofM game and get a drink after having my wallet and driver's license stolen earlier in the week. I had a state-issued temporary ID from the Secretary of State and a photo of my stolen driver's license. Our waitress was great and took my temporary ID to the manager to verify its validity. She brought it back and told us they could not accept it.

I politely asked to speak with the manager to explain my situation and to show them the photo I had of my stolen driver's license. To my surprise, the manager greeted me with hostility, immediately belittling me for not showing the waitress the photo of my ID to begin with. I was genuinely shocked by his rudeness. It's unacceptable for a grown man to raise his voice at a young female in a public, customer service setting. I would understand that behavior if I was initially being rude and angry, but I was very friendly and happy when he first came to the table. My mood quickly changed after this man started talking at me.

The issue wasn't about the ID or getting a beer; it was about the disrespect and belittling I encountered. I can't imagine how people like this find themselves in leadership roles. Conor O'Neil's might be a great spot for game days, but whatever you do, stay away from the older male manager. The experience left a bitter taste that overshadows any potential enjoyment of...