Satchel's BBQ — Restaurant in Ann Arbor

I travel all around the United States with my occupation. My love in life is BBQ from anywhere. Well, I tried Satchel’s in Ann Arbor because the weather was rather snowy and I did not want to venture out to far from my hotel. For that reason I chose Satchel’s because of the closeness and the rather high rating on Google. My big mistake on doing this! I purchased the full rack of ribs, along with the extra 4 sides and cornbread for an additional $5.00 dollars. Mind you, I picked my meal up at 3:15 in the afternoon. The ribs were so over cooked and tough, it made me think they were reheated from the day before! It makes me wonder why someone can sell something like this to begin with! Evidently, the people serving the food do not know he difference between fresh edible food that they would eat, to food that has been sitting in warmers way to long and looking so overcooked, you would not serve it to your worst enemy! Really Satchel’s? Really? How about tasting the food before you serve it? If you do not know the difference between the two, then maybe it is time to change the people serving your food! My 4 sides were potato salad, which was also horrendous! The other 2 sides of collard greens, baked beans and red beans and rice were very good! The cornbread was hard and dry and I needed liquid to swallow it. The one thing I can say for sure is, I will not be going back to this establishment in the future. And if I owned this business, I would be embarrassed knowing my employees were serving product that was this overcooked. This is not even close to being BBQ to...

Hugh was such a helpful part of our catering experience with Satchel's BBQ. We ordered catering for 50 people with a delivery to our business for a Staff Lunch. Not only was Hugh happy to provide a quote for our team, but he was very responsive, even offering to call me when I had an issue pop up why trying to pay. That level of personal customer care isn't mainstream these days, and the warmth from my interactions with this neighborhood business alone would bring me back to their restaurant.

Our staff loved this meal. The green beans were my personal favorite just because they're so easy to get wrong, but when they're done right 🤌it's phenomenal. I even had one staff member say this was the best catered meal we've ever had, despite purchasing from some caterers that were quite a but more expensive.

Lastly, it just pays to support a local business. When we decided to use Satchel's Hugh gave us a huge thank you message which warmed my heart. It makes such a difference in the lives of local business owners and I love that we were able to send them our business! You can't go wrong with anything on their menu but we loved the pulled pork, pulled chicken, corn bread, coleslaw and their homemade pickles. There was plenty to go around and a good amount leftover to send home with staff as well.

I can't highly recommend...

I highly recommend Satchel’s BBQ for catering services.

A few days before a big event, I needed to place a food order for about 28 people. Hugh (the owner) immediately responded to my request, and helped me order the perfect amount of food.

-Communication: Hugh responded to my emails within the day, and was a great resource to discuss my food order with. I was unsure on some portions, but with his expertise, he helped me with some quantity changes that were perfect. -Payment: Payments can be completed online. Invoices will be emailed prior to make sure the food order is correct. It was very easy to do. -The food itself!! : The food was so delicious. There was no complaints from anybody in my group. Plus, the food all came warm too! We picked up the food, and didn’t get to eating until 20min afterwards, and the food was still warm. -Portion size: We ordered enough for all 28 people, with enough for seconds for those who was interested.

Their webpage about catering includes many details / tips for your group. This includes remembering to buy/pack plates, silverware, and even serving utensils. It helped me remember to pack them all - which I appreciated from just a planning standpoint.

I’m very happy again with my order with Satchel’s, and will most likely to call them again for...