Panera Bread — Restaurant in Ann Arbor

Why do I even bother... went to this location because it was having a fundraiser for my school... second week in a row. Had a simple order, pizza and soda for now...half tuna and soup to go for tomorrow. Showed the flier, shown in the picture below, and was told I was set.

Got to the back and everything was on a plater once finished and I stated that the sandwich and soup was to go, pizza was going to be ate at the location. Young lady behind the counter found me annoying but slowly complied with my wished. I then asked to make sure my school was credited the amount that me, and one of my students behind me, had spent for the fundraiser...I was quickly hit with that was only for orders. I then showed the flier to the young lady and pointed out it said providing a copy in person was accepted...then was told the manager had to approve it. The annoyed young lady then said to her coworker what a ** I was...sorry for expecting things to be done right. I stopped asking questions as I did not want to appear to be rude, remember I had students in the store.

I went to the table to eat my now cold pizza and have my soda. I had to use napkins and a sanitizer to clean my table. After clearing my table and cleaning it again for the next person, I said goodbye to my students and headed home.

Once home I deconstructed my sandwich... pictured below. There was more veggies on the sandwich than tuna. I am also trying to figure out why it had a slice of bacon as well.

Still not sure if the school will get any proceeds of mine or the students sales as that was never answered. I work closely with the teacher who was having the fundraiser so I will be sharing this story with...

Judging by the way they respond to none of the reviews they probably wont respond to this one either, anyways i was very disappointed with the way me and my roommate were treated today at 5:30pm on Saturday 4/13/2019 by the manager with black hair. I ordered a rapid pick up at 4:45pm for a pick two, mac and cheese, a sandwich and 2 smoothies, got to panera at 5:10pm to get our food when i noticed i was charged. nearly $10 over the total. So i asked a very nice worker to speak with a manager at 5:15, he told her of the situation and it wasnt until we talked with another employee and made eye contact with the manager several times and waited about 20+ minutes to be talked too. She came. up to us and said "is it you who needed to talk to me" talked to us like we were children and that we were bugging her and wasting her time, we felt like a bother to her. she told us she cannot give us a refund and to wait a few days and call back but didnt offer us anything for our time while wating. When we got back home to eat all our food was cold (soup and Mac) so we called and the guy on the phone apologized and was very nice and said he'll remake us our order, when we arrived back at Panera, the manager gave us the DIRTEST look than yelled out our make up food. and shoved it toward my. roommate. she then goes "We've been busy, bye" it is now 6:45 and i get to eat my food, I am dissapointed because I've been treated like. this before by said manager and I dont think I'll waist my time going again, glad this was how i spent...

I hate to write this as the staff there are great. I've been going here for my morning coffee for about a year now and I am sorry to report, but their bathroom are atrocious. In the small stall there was a large area (maybe 2" by 2") of dried fecal mater on the back of the bowl that was there for over a month until it finally wore away by flushing. There is currently a smaller are of dried fecal matter (I'm sorry about having to use that word twice) in the large stall that has been there for over a week. Even without the dried fecal matter, they certainly clean there toilets less often then I do at home, and I live alone. I've been in there early in the morning and the large trash basket was overflowing onto the floor, as sign that they do not even inspect their bathroom before they open. In my undergrad I work in restaurant management for about a decade, much of that in fast food, and I would have been severely reprimanded if my bathrooms were a quarter as bad as these, and that was at a Burger King in the 80s. The bathroom door has been broken for about a week now. They are frequently out of paper towels, and I've been there they ran out of toilet paper, and that was a day after I told a staff member that it had run out. The top of the toilet dispensers have not been dusted in quite some time. I obviously have not seen the Women's Bathroom, so I can't speak to its...