Madewell — Local services in Ann Arbor

i usually never write reviews BUT the girl who helped me deserves it. i am plus size and i have such a hard and stressful time looking for clothes that are cute and that are my size. i don’t know the employees name but she had a little statue lady tattoo named penelope if i am not mistaken??? anyways she helped me with this program where u can send clothes ur size to the store without obligation of buying them FOR FREE!! i was so excited and she was so empathetic and sensitive towards me due to how hard if is to shop because i am curvier. we chatted and she let me nervous ramble without seeming annoyed. i usually never have good experiences like this being bigger but i did today thank u sm to whoever...

I was searching for a pair of jeans that I could wear multiple times without them stretching out or getting baggy. I heard great things about Madewell and had stopped in before to browse their bags and shoes, and was always impressed by their in-store selection. Each time I’d stopped in before, the associates were friendly and attentive. But most recently, Shayna went truly above and beyond. She listened to my concerns with other brands and helped me find the perfect fit and style. I was really impressed with her customer service and can’t wait to wear my new jeans! Even better, I shopped during their 30% off sale and got...

I was completely ignored… I stood in line, waited for the cashier to check out the person in front of me and after the customer left the lady at the cashier just stared down at her tablet or whatever it was… so I thought she was busy doing something. I waited literally 2 minutes she didn’t look up at me, or acknowledge me..just ignored me. Another employee came over because she must’ve noticed I was just standing there being ignored and then the girl at cashier finally acknowledged me saying oh I didn’t know you were ready…. Super weird, unhelpful vibes in there. It was not the first time I was not acknowledged coming...